Lucas Do Nascimento Pereira

Critic
DISC Type : C

BR Operations Manager II (CS/CSM/KYC) at SumUp

São Paulo, São Paulo, Brazil

Overview

Lucas do Nascimento Pereira is a Brazil-based Operations Manager at SumUp, specializing in Customer Service, Customer Success Management, and KYC. He holds a certification in Operations Management and is described by colleagues as committed and responsible.

His personal interests are deeply rooted in aviation, stemming from his Bachelors degree in Civil Aviation and his license as a Commercial Airplane Pilot. He also shows a keen interest in logistics and companies like Boeing.

Unique fact: Lucas is a licensed Commercial Airplane Pilot, a distinct background for a professional in the fintech industry.

Personality Overview

Information Seeker

Objective Thinker

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Success
Manages Customer Success teams at SumUp and actively recruits for roles that support the company's mission to help entrepreneurs.
Operations Management
His career at SumUp shows a clear progression through various operations roles, and he holds a certification in the field.
Aviation Industry
Holds both a degree in Civil Aviation and a Commercial Pilot license, indicating a strong personal and professional interest in the field.

Media Appearances

Lucas has no verified media appearances

Work History

8-2024
BR Operations Manager II (CS/CSM/KYC) at SumUp
6-2022 - 9-2024
Customer Experience Operations Manager at SumUp
10-2020 - 6-2022
Operations Coordinator at SumUp
4-2016 - 7-2017
Operations Team Leader | Netflix at TeleTech
1-2015 - 4-2016
Bilingual Operations Analyst | Mastercard Assistance Center at Allianz Partners

Education

2011 - 2013
Bachelor of Civil Aviation from Universidade Anhembi Morumbi
1-2012 - 3-2015
Commercial Airplane Pilot (IFR) from EJ Escola de Aeronáutica

More Information

Social Presence :

Prographics :

Exp : 7 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : BR Operations Manager II (CS/CSM/KYC) at SumUp
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Insights For Selling To Lucas

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucas is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Lucas

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Lucas move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Lucas take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Lucas

Personality Compatibility


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