Lucia Wells

Enthusiast
DISC Type : i

Sr. Director, People Strategy & HR Business Partners at BigPanda

United States

Overview

Lucia Wells is a senior people leader specializing in scaling HR functions for high-growth global technology companies like BigPanda and SendBird. A Stanford University graduate, she is an expert in leadership development, talent strategy, and organizational clarity. People who have worked with her describe her as a strong and clear communicator.

Based on her public support for family-friendly workplace policies, Lucia appears passionate about fostering inclusive cultures that empower employees, particularly parents, to thrive both professionally and personally. She champions creating environments where people can do great work without sacrificing family life.

Unique fact: Lucia joined Sendbird as employee #65 and single-handedly built its global HR infrastructure from the ground up to support the company through a period of 5x growth.

Personality Overview

Story Driven

Non-Confrontational

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Scaling HR Functions
She has repeatedly built and scaled the People function at high-growth startups, including joining Sendbird as the first HR hire and supporting 5x growth.
Leadership Development
Her roles consistently focus on driving leadership effectiveness, executive coaching, and talent development, which is also highlighted in recommendations she has received.
Parenting in Tech
She publicly shared her pride in working for a company that recognizes the realities of parenting and fosters a culture that empowers working parents.

Media Appearances

Lucia has no verified media appearances

Work History

8-2024
Sr. Director, People Strategy & HR Business Partners at BigPanda
5-2023
HR Leader at StartupExperts
9-2018 - 8-2024
Sr. Director, Global Business Partners at SendBird - The Chat API for Mobile Apps and Websites
11-2017 - 9-2018
People Ops Consultant & Coach at Self-Employed
10-2013 - 12-2016
Sales Recruiter → Head of Talent Development at Twitter

Education

2003 - 2007
B.A. from Stanford University

More Information

Social Presence :

Prographics :

Exp : 11 Location : United States Job Level : Senior Designation : Sr. Director, People Strategy & HR Business Partners at BigPanda
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Insights For Selling To Lucia

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucia is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Lucia

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Lucia move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Lucia take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Lucia

Personality Compatibility


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