Lucii White

Inquirer
DISC Type : cd

Customer Support Delivery Manager at Anglian Water Services

United Kingdom

Overview

Lucii is a Customer Support Delivery Manager at Anglian Water Services with a long history at the company, including roles in continuous improvement. She is a passionate advocate for enhancing customer, employee, and user experiences (CX, EX & UX), leveraging her skills in stakeholder management and contact center operations.

She is a strong proponent for mental and physical wellbeing, often encouraging others to take breaks and enjoy the outdoors. Lucii is also a vocal supporter of diversity and inclusion, celebrating events like Neurodiversity Celebration Week and International Womens Day to champion unique perspectives and allies.

As a self-described "AI Enthusiast" and "Culture Creator, " she is focused on both technological innovation and fostering a positive workplace environment.

Personality Overview

Hard To Convince

Upfront

Demanding

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Experience
Her entire career at Anglian Water Services has focused on customer-facing roles, culminating in her current position championing CX, EX, and UX.
Employee Wellbeing
Identifies as a "Wellbeing Strategist" and posts about the importance of mental health awareness, taking breaks, and enjoying the outdoors.
Continuous Improvement
Previously held the role of Continuous Improvement Manager, demonstrating a professional focus on process optimization and efficiency.

Media Appearances

Lucii has no verified media appearances

Work History

11-2024
Customer Support Delivery Manager at Anglian Water Services
7-2018 - 12-2024
Continuous Improvement Manager at Anglian Water Services
9-2007 - 6-2018
Real Time Coordinator at Anglian Water Services
5-2005 - 9-2007
Complaint Handler at Anglian Water Services
9-2004 - 5-2005
Billing Contact Centre Agent at Anglian Water Services

Education

Lucii has no verified education history

More Information

Social Presence :

Prographics :

Exp : 21 Location : United Kingdom Job Level : Middle Designation : Customer Support Delivery Manager at Anglian Water Services
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Insights For Selling To Lucii

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucii is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Lucii

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Lucii move?

  • Their decision making speed is somewhere in the middle.
  • Can Lucii take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Lucii

Personality Compatibility


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