Madaleine MacRae in

Madaleine MacRae

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Head of Operational Customer Experience at ScottishPower
📍 United Kingdom

Madaleine is the Head of Operational Customer Experience at ScottishPower, with extensive experience in IT and Six Sigma project management. She is recognized for her transformational leadership and has a proven history of delivering large-scale projects. She holds a Master of Arts from the University of Glasgow.

She has a notable record of delivering significant financial and operational benefits by applying Lean and Six Sigma methodologies to complex operations.

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Experience
17 Years
Current Role
Head of Operational Customer Experience
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Madaleine shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Madaleine cares about

Operational Excellence
Her profile highlights a focus on operational excellence and a career dedicated to improving business processes and delivering significant financial and operational benefits.
Customer Experience
As the current Head of Operational Customer Experience, this is a core focus of her professional responsibilities and a key area of her expertise.
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Career

Work history

3-2021
Head of Operational Customer Experience
ScottishPower
3-2011 - 3-2021
Centre of Excellence Workstream Lead
ScottishPower
9-2008 - 3-2011
Business Improvement Manager
ScottishPower
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1995 - 1999
Master of Arts (M.A.)
University of Glasgow
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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