Madaleine MacRae

Inspirer
DISC Type : id

Head of Operational Customer Experience at ScottishPower

United Kingdom

Overview

Madaleine is the Head of Operational Customer Experience at ScottishPower, with extensive experience in IT and Six Sigma project management. She is recognized for her transformational leadership and has a proven history of delivering large-scale projects. She holds a Master of Arts from the University of Glasgow.


She has a notable record of delivering significant financial and operational benefits by applying Lean and Six Sigma methodologies to complex operations.

Personality Overview

Decisive

Fast Adopter

Confident & Optimistic

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Operational Excellence
Her profile highlights a focus on operational excellence and a career dedicated to improving business processes and delivering significant financial and operational benefits.
Customer Experience
As the current Head of Operational Customer Experience, this is a core focus of her professional responsibilities and a key area of her expertise.
Process Improvement
With a background as a Business Improvement Manager and expertise in Six Sigma and Lean, she has a deep-seated interest in enhancing business efficiency.

Media Appearances

Madaleine has no verified media appearances

Work History

3-2021
Head of Operational Customer Experience at ScottishPower
3-2011 - 3-2021
Centre of Excellence Workstream Lead at ScottishPower
9-2008 - 3-2011
Business Improvement Manager at ScottishPower

Education

1995 - 1999
Master of Arts (M.A.) from University of Glasgow

More Information

Social Presence :

Prographics :

Exp : 17 Location : United Kingdom Job Level : Mid-senior Designation : Head of Operational Customer Experience at ScottishPower
URL has been copied!

Insights For Selling To Madaleine

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Madaleine is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Madaleine

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Madaleine move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Madaleine take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Madaleine

Personality Compatibility


Other ScottishPower Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.