Malte Kosub

Energizer
DISC Type : I

CEO & Co-Founder at Parloa

New York, New York, United States

Overview

Malte Kosub is the CEO and Co-Founder of Parloa, an agentic AI platform transforming customer service. A serial entrepreneur with an academic background from Harvard and MIT, he previously founded and sold two other tech companies. He splits his time between Berlin and New York, driving Parloas global expansion.

Personality Overview

Relationship Oriented

Big Picture Person

Believer

They are really good at seeing what the long-term impacts of their decisions could be.  They are always positive and upbeat, so take their promises with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Agentic AI
His company, Parloa, builds AI agents that can make decisions and take action, which he sees as the next evolution of generative AI in customer service.
Humanizing AI
He has spent his career building solutions that make AI feel more human and believes empathy is a key, finite resource that AI can help preserve in service teams.
Future of CX
He frequently speaks on how AI will revolutionize customer experience, aiming to turn customer support from a cost center into a significant business opportunity.

Media Appearances

Building AI Agents That Actually Work | Malte Kosub, CEO & Co‑Founder of Parloa. Featured in Apple Podcasts (Infinite Curiosity)

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Mit KI zum Unicorn: Parloa‑Gründer Malte Kosub (#846). Featured in Apple Podcasts (German)

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53 KI made in Germany: Malte Kosub, Gründer von Parloa …. Featured in Spotify

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Work History

9-2018
CEO & Co-Founder at Parloa
4-2018
Fellow at Sigma Squared Society
2-2018
Faculty Member at futur/io Institute
3-2017 - 12-2020
Co-Founder & Managing Director at Future of Voice GmbH
11-2014 - 2-2017
Co-Founder & Managing Director at Wandnotiz GmbH

Education

Harvard College from Harvard University
Cross-Registration from Harvard College from MIT Sloan School of Management

More Information

Social Presence :

Prographics :

Exp : 12 Location : New York, New York, United States Job Level : Leadership Designation : CEO & Co-Founder at Parloa
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Insights For Selling To Malte

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Share some stories about how you you have helped people in similar positions succeed
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Malte is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Malte

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Malte move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Malte take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Malte

Personality Compatibility


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