Marcus Mitchell in

Marcus Mitchell

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Director System Software Engineering at TTEC
📍 Austin, Texas, United States

Marcus Mitchell is a Director of Software Engineering at TTEC with over 15 years of experience leading global development, QA, and DevOps teams. A computer science student from The University of Akron, he excels at building scalable solutions and is described by colleagues as professional and detail-oriented.

Outside of his technical leadership, Marcus is a reflective leader passionate about the human impact of management decisions. He champions skills-based hiring, believing diverse backgrounds are more valuable than specific educational paths, and shows a keen interest in pioneering technology companies like NVIDIA.

In just two weeks, he single-handedly wrote over 400, 000 lines of code, taking a new application from a mere concept to its first minimum viable product.

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Experience
31 Years
Current Role
Director System Software Engineering
Job Level
Mid-senior
Location
Austin, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Marcus cares about

Engineering Leadership
Believes leadership decisions have a profound ripple effect on the personal lives of team members and advocates for a human-centric approach to management.
Software Observability
Has deep expertise as an Observability Architect, which includes designing and building a custom desktop observability stack from scratch.
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Career

Work history

2-2018
Director System Software Engineering
TTEC
1-2017 - 2-2018
Senior Observability Architect
eLoyalty, a TeleTech Company
1-2015 - 1-2017
Principal Observability Architect
eLoyalty, a TeleTech Company
7-2013 - 1-2015
Principal IPT Escalation Engineer
eLoyalty, a TeleTech Company
2-2010 - 7-2013
Senior Cisco UC Engineer
LOGOS Communications, Inc.
In the press

Media appearances

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Education
1991 - 1995
Computer Science
The University of Akron
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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