Marcus Mitchell

Inspirer
DISC Type : di

Director System Software Engineering at TTEC

Austin, Texas, United States

Overview

Marcus Mitchell is a Director of Software Engineering at TTEC with over 15 years of experience leading global development, QA, and DevOps teams. A computer science student from The University of Akron, he excels at building scalable solutions and is described by colleagues as professional and detail-oriented.

Outside of his technical leadership, Marcus is a reflective leader passionate about the human impact of management decisions. He champions skills-based hiring, believing diverse backgrounds are more valuable than specific educational paths, and shows a keen interest in pioneering technology companies like NVIDIA.

In just two weeks, he single-handedly wrote over 400, 000 lines of code, taking a new application from a mere concept to its first minimum viable product.

Personality Overview

Achievment Oriented

Decisive

Generous

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Engineering Leadership
Believes leadership decisions have a profound ripple effect on the personal lives of team members and advocates for a human-centric approach to management.
Software Observability
Has deep expertise as an Observability Architect, which includes designing and building a custom desktop observability stack from scratch.
AI Development
His current role includes overseeing AI initiatives, and he is an active user of modern AI coding tools like Claude for ad-hoc development tasks.

Media Appearances

Marcus has no verified media appearances

Work History

2-2018
Director System Software Engineering at TTEC
1-2017 - 2-2018
Senior Observability Architect at eLoyalty, a TeleTech Company
1-2015 - 1-2017
Principal Observability Architect at eLoyalty, a TeleTech Company
7-2013 - 1-2015
Principal IPT Escalation Engineer at eLoyalty, a TeleTech Company
2-2010 - 7-2013
Senior Cisco UC Engineer at LOGOS Communications, Inc.

Education

1991 - 1995
Computer Science from The University of Akron

More Information

Social Presence :

Prographics :

Exp : 31 Location : Austin, Texas, United States Job Level : Mid-senior Designation : Director System Software Engineering at TTEC
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Insights For Selling To Marcus

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcus is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Marcus

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Marcus move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Marcus take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Marcus

Personality Compatibility


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