Marcus Molizane in

Marcus Molizane

Critic · DISC type C
Partner | Head of Customer Experience at Agibank
📍 São Paulo, São Paulo, Brazil

Marcus is the Head of Customer Experience at Agibank, with a background in Industrial Chemical Engineering from USP. His expertise spans finance, e-commerce, and pharmaceuticals, focusing on continuous improvement and data-driven strategies. Colleagues describe him as having impressive analytical skills, strategic vision, and a dedication to developing people.

He is a family-oriented person who values time with loved ones and enjoys traveling to new places. Marcus is an avid reader of books on personal growth and financial education, such as "Ikigai" and "Pai Rico, Pai Pobre, " applying their lessons to his personal and family life.

He holds certifications as a Professional & Self Coach and a behavioral analyst, complementing his engineering background.

Read the full overview →
Experience
12 Years
Current Role
Partner | Head of Customer Experience
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Marcus shows up

Precise
ROI Driven
Objective Thinker

They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions. They are quite likely to negotiate on pricing or other key terms.

Priorities

Topics Marcus cares about

Customer Experience
The central theme of his career, he has led customer experience teams at major companies like Agibank, XP Inc. , and Mercado Livre.
Continuous Improvement
A core passion mentioned in his professional summary and reflected in his hiring for roles focused on quality and efficiency.
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Career

Work history

6-2024
Partner | Head of Customer Experience
Agibank
7-2021 - 6-2024
Partner | Head Customer Experience at XP Inc.
XP Inc.
12-2020 - 6-2021
Head Customer Experience at Rico.com.vc
XP Inc.
9-2019 - 12-2020
Customer Experience Leader
XP Inc.
10-2018 - 9-2019
Coordinator | Customer experience
Mercado Livre
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2014
Graduation Degree in Industrial Chemical Engineering
USP - Universidade de São Paulo
2017 - 2019
MBA em Gestão empresarial
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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