Marcus Molizane

Critic
DISC Type : C

Partner | Head of Customer Experience at Agibank

São Paulo, São Paulo, Brazil

Overview

Marcus is the Head of Customer Experience at Agibank, with a background in Industrial Chemical Engineering from USP. His expertise spans finance, e-commerce, and pharmaceuticals, focusing on continuous improvement and data-driven strategies. Colleagues describe him as having impressive analytical skills, strategic vision, and a dedication to developing people.

He is a family-oriented person who values time with loved ones and enjoys traveling to new places. Marcus is an avid reader of books on personal growth and financial education, such as "Ikigai" and "Pai Rico, Pai Pobre, " applying their lessons to his personal and family life.

He holds certifications as a Professional & Self Coach and a behavioral analyst, complementing his engineering background.

Personality Overview

Precise

ROI Driven

Objective Thinker

They enjoy working alone and do not rely on others very often.  They prefer to do logical analysis and value evidence over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Experience
The central theme of his career, he has led customer experience teams at major companies like Agibank, XP Inc. , and Mercado Livre.
Continuous Improvement
A core passion mentioned in his professional summary and reflected in his hiring for roles focused on quality and efficiency.
People Development
Praised by colleagues for his mentorship and ability to develop talent, he is actively hiring and building his team at Agibank.

Media Appearances

Marcus has no verified media appearances

Work History

6-2024
Partner | Head of Customer Experience at Agibank
7-2021 - 6-2024
Partner | Head Customer Experience at XP Inc. at XP Inc.
12-2020 - 6-2021
Head Customer Experience at Rico.com.vc at XP Inc.
9-2019 - 12-2020
Customer Experience Leader at XP Inc.
10-2018 - 9-2019
Coordinator | Customer experience at Mercado Livre

Education

2008 - 2014
Graduation Degree in Industrial Chemical Engineering from USP - Universidade de São Paulo
2017 - 2019
MBA em Gestão empresarial from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 12 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Partner | Head of Customer Experience at Agibank
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Insights For Selling To Marcus

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcus is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Marcus

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Marcus move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Marcus take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Marcus

Personality Compatibility


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