Maria Lucy Vieira in

Maria Lucy Vieira

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Agente de Atendimento at Pagaleve
📍 São Paulo, Brasil, Brazil

Maria Lucy is a customer experience specialist skilled in B2B and B2C support, with deep expertise in fraud prevention, compliance, and diversity & inclusion. Colleagues describe her as proactive, dedicated, and highly motivated. She has a proven track record of building operational processes and even entire departments from the ground up.

Known as Malu, she is a communicative person who loves to learn from others. She has a unique passion for solving complex problems, viewing them not as stressful roadblocks but as valuable opportunities for growth and learning. This positive and resilient mindset is a key part of her character.

Unique fact: In a previous role, she single-handedly built a new department from zero, establishing all its functions and processes.

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Experience
3 Years
Current Role
Agente de Atendimento
Location
São Paulo, Brasil, Brazil
Personality Overview

How Maria shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Maria cares about

Customer Experience
Passionate about delivering innovative B2B and B2C support, with a specialization in resolving complex conflicts and challenging situations.
Fraud Prevention
Experienced in collaborating with anti-money laundering (PLD/FT) teams and enhancing security processes to protect both customers and the company.
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Career

Work history

8-2025 - 11-2025
Agente de Atendimento
Pagaleve
3-2025 - 6-2025
Analista de Cadastro Junior
Conta Simples
10-2024 - 1-2025
Atendimento ao cliente
AMOBELEZA
1-2024 - 6-2024
Customer Support Junior 2
ZapSign
7-2023 - 6-2024
Customer Support Junior
ZapSign
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
10-2021 - 12-2021
Compliance
FGV - Fundação Getulio Vargas
2013 - 2014
Gestão em negocios
Senac Brasil
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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