Maria Lucy Vieira

Commander
DISC Type : D

Agente de Atendimento at Pagaleve

São Paulo, Brasil, Brazil

Overview

Maria Lucy is a customer experience specialist skilled in B2B and B2C support, with deep expertise in fraud prevention, compliance, and diversity & inclusion. Colleagues describe her as proactive, dedicated, and highly motivated. She has a proven track record of building operational processes and even entire departments from the ground up.

Known as Malu, she is a communicative person who loves to learn from others. She has a unique passion for solving complex problems, viewing them not as stressful roadblocks but as valuable opportunities for growth and learning. This positive and resilient mindset is a key part of her character.

Unique fact: In a previous role, she single-handedly built a new department from zero, establishing all its functions and processes.

Personality Overview

Very Quick

Decisive

Impact-Driven

They are not always relationship oriented.  They like to move fast and expect the same from others. More than the product, they care about the impact of the product.

Topics They Care About

Customer Experience
Passionate about delivering innovative B2B and B2C support, with a specialization in resolving complex conflicts and challenging situations.
Fraud Prevention
Experienced in collaborating with anti-money laundering (PLD/FT) teams and enhancing security processes to protect both customers and the company.
Compliance & Process
Educated in Compliance at FGV, she has practical experience structuring new operational areas and improving internal processes for conformity and efficiency.

Media Appearances

Maria has no verified media appearances

Work History

8-2025 - 11-2025
Agente de Atendimento at Pagaleve
3-2025 - 6-2025
Analista de Cadastro Junior at Conta Simples
10-2024 - 1-2025
Atendimento ao cliente at AMOBELEZA
1-2024 - 6-2024
Customer Support Junior 2 at ZapSign
7-2023 - 6-2024
Customer Support Junior at ZapSign

Education

10-2021 - 12-2021
Compliance from FGV - Fundação Getulio Vargas
2013 - 2014
Gestão em negocios from Senac Brasil

More Information

Social Presence :

Prographics :

Exp : 3 Location : São Paulo, Brasil, Brazil Job Level : N/A Designation : Agente de Atendimento at Pagaleve
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Insights For Selling To Maria Lucy

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maria Lucy is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Maria Lucy

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Maria Lucy move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Maria Lucy take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Maria Lucy

Personality Compatibility


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