Marie McCarthy

Captain
DISC Type : DS

EMEA Customer Success Director at Centric Software

United Kingdom

Overview

Marie McCarthy is an accomplished EMEA Customer Success Director at Centric Software with 25 years in global B2B technology and enterprise software. A graduate of Liverpool John Moores University, she excels in enterprise sales and digital transformation for consumer goods companies. Colleagues describe her as a talented, honest, natural-born leader.

Outside of her extensive professional commitments, Marie has a keen interest in high-quality consumer electronics, showing an affinity for brands known for their superior audio and visual technology. She is also actively engaged with the retail market in South Africa, frequently participating in industry events there.

She has managed global channel and alliance programs with over 200 partners across Europe, Russia, APAC, South Africa, and North America.

Personality Overview

Output-Driven

Dynamic But Sincere

Planner & Achiever

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Digital Transformation
Her role at Centric Software focuses on delivering end-to-end digital transformation for global consumer electronics and retail companies.
Customer Success
As EMEA Customer Success Director, she is focused on supporting and engaging with customers, highlighted by her active promotion of user events in regions like South Africa.
Global Channel Strategy
She has extensive experience creating and managing global channel and alliance programs with over 200 partners across multiple continents.

Media Appearances

Marie has no verified media appearances

Work History

10-2023
EMEA Customer Success Director at Centric Software
9-2021
Consumer Electronics Revenue Director at Centric Software
6-2014
Regional Sales Director at Centric Software
9-2012 - 5-2014
Head of EMEA Sales & Marketing at DeSL
9-2011 - 8-2012
Director of Sales & Channel Marketing at VR Software Ltd

Education

1991 - 1994
BA (Hons) from Liverpool JMU University & St Edwards College
1991 - 1994
Business Studies BA (Hons) from Liverpool John Moores University

More Information

Social Presence :

Prographics :

Exp : 22 Location : United Kingdom Job Level : Mid-senior Designation : EMEA Customer Success Director at Centric Software
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Insights For Selling To Marie

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Use phrases like 'your team deserves', 'best in class' etc.
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marie is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Marie

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Marie move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Marie take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Marie

Personality Compatibility


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