Mark Côté

Enthusiast
DISC Type : i

Director of Engineering at Clio

Montreal, Quebec, Canada

Overview

Mark is a software engineering leader with over 20 years of experience, specializing in scaling developer productivity and production infrastructure. As Director of Systems Engineering at Clio, he leads the teams responsible for the companys production infrastructure. He is a graduate of the University of Waterloo.

He was an instructor at McGill University for the Fall 2020 semester, where he taught a course on Software Delivery.

Personality Overview

Non-Confrontational

Optimistic

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Developer Happiness
Was a guest on multiple podcasts to discuss Shopify's developer happiness survey, which his organization used to identify and address developer pain points.
Scaling Engineering Teams
His leadership philosophy and career focus on scaling teams effectively through trust, clear direction, and open communication in high-growth environments.
Production Infrastructure
Currently responsible for Clio's production infrastructure, with a hiring focus on database scalability, cloud engineering, and system reliability.

Media Appearances

Mark has no verified media appearances

Work History

4-2025
Director of Engineering at Clio
8-2022 - 2-2025
Director of Engineering, Developer Infrastructure at Shopify
9-2020 - 12-2020
Instructor at McGill University
8-2020 - 8-2022
Senior Manager, Developer Infrastructure at Shopify
8-2019 - 8-2020
Manager, Developer Tooling at Shopify

Education

9-1996 - 4-2001
Bachelor of applied science from University of Waterloo

More Information

Social Presence :

Prographics :

Exp : 15 Location : Montreal, Quebec, Canada Job Level : Mid-senior Designation : Director of Engineering at Clio
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Mark

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Mark take some risk or not?

  • They can take some low-probability risks if needed.

You And Mark

Personality Compatibility


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