Mark Hounslow

Trailblazer
DISC Type : ID

Director - Central Area Professional Services at Amazon Web Services (AWS)

Greater Seattle Area, United States

Overview

Mark is the Director of Central Area Professional Services at Amazon Web Services (AWS), specializing in customer success and leading high-performing teams. He has extensive experience in enterprise technology and holds an AWS Certified AI Practitioner certification. People who have worked with him describe him as customer-focused, innovative, and an extraordinary partner.

Based on his professional profile, Mark appears deeply engaged in technology and leadership. He has served on the TSIA Advisory Board for Professional Services, indicating a commitment to industry-wide best practices and thought leadership in the technology services sector.

He recently earned his AWS Certified AI Practitioner certification, demonstrating a current focus on artificial intelligence.

Personality Overview

Achievement-Oriented

Persuasive

Friendly But Fast

They respond better to a combination of speed and relationship.  They like to keep things under control. If they come to believe in your value proposition, they will be your champion.

Topics They Care About

Customer Success
His personal introduction states he is "driven by customer success, " and recommendations repeatedly call him "extremely Customer Focused. "
Retail Technology
He recently attended NRF 2024, highlighting how AWS and its partners help retail and CPG customers succeed and innovate.
AI Solutions
He recently celebrated his new AWS Certified AI Practitioner certification, showing a direct interest and expertise in artificial intelligence.

Media Appearances

Mark has no verified media appearances

Work History

4-2022
Director - Central Area Professional Services at Amazon Web Services (AWS)
5-2019
Area Practice Manager at Amazon Web Services (AWS)
10-2018
Senior Practice Manager at Amazon Web Services (AWS)
2017 - 2018
TSIA Advisory Board - Professional Services at Technology Services Industry Association (TSIA)
2016 - 2018
VP Professional Services and Education at CA Technologies

Education

BA (Hons) Systems Analysis from University of the West of England

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Seattle Area, United States Job Level : Mid-senior Designation : Director - Central Area Professional Services at Amazon Web Services (AWS)
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Ask them for a lunch or coffee once some rapport has been established
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Mark

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Mark move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Mark take some risk or not?

  • They can take risks if necessary.

You And Mark

Personality Compatibility


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