Mark Rose

Examiner
DISC Type : cs

Onboarding Manager at Nasdaq

Leominster, Massachusetts, United States

Overview

Experienced director leading global client support teams in the B2B SaaS and financial services industries. He excels in operations management, team building, and enhancing client services. People often describe him as a positive, detail-oriented, and passionate leader who fosters cohesion and is quick to respond.

He is praised for his exceptional skill in managing cultural differences within international teams, ensuring seamless global operations.

Personality Overview

Late Adopter

Overcautious

Unexpressive

They do not like taking risks at all and go for proven options in the end.  The only way to convince them is by showing them examples and ample proof. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Global Team Management
Manages international B2B SaaS support teams providing 24x7 global coverage and is recognized for effectively handling cultural differences.
Client Success
His career demonstrates a strong focus on client services, having built and evolved teams to support some of the world's largest asset managers.
SaaS Operations
Focuses on improving SaaS operations by increasing the quality of sales leads and coordinating system update priorities with product teams.

Media Appearances

Mark has no verified media appearances

Work History

1-2022
Onboarding Manager at Nasdaq
11-2019 - 1-2022
Customer Success Manager at Nasdaq
7-2019
Director of Customer Success and Human Resources at AXM Software, LLC
7-2016 - 7-2018
Director of Client Services at Financial Recovery Technologies
5-2011 - 6-2016
Director, Global Client Support at Nasdaq

Education

Education details unavailable from Fitchburg State University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Leominster, Massachusetts, United States Job Level : Middle Designation : Onboarding Manager at Nasdaq
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Mark

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Mark take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Mark

Personality Compatibility


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