Markus Blut is a Professor of Marketing at Durham University with a distinguished academic career, having previously held professorships at Aston and Newcastle University. His research focuses on service marketing, new service technologies, and retail management. He holds a Master of Business Administration from the University of Münster.
There is no publicly available information regarding Markuss personal life or hobbies.
He has received over 50 recognitions and awards for his research, including the prestigious "Best Article Award" from the Journal of Service Research, and is ranked among Stanfords Top 2% of Scientists.
Markus Blut
Professor of Marketing at Durham University
Newcastle Upon Tyne, England, United Kingdom
Overview
Topics They Care About
Service Technology
His research focuses on new service technologies, the acceptance of self-service technologies, and the impact of AI and service robots on the customer experience.
Customer Behavior
He is a leading scholar in service marketing, with extensive research on relationship marketing, customer complaining behavior, service failure, and recovery strategies.
Research Excellence
Serves as an associate editor for the high-impact Journal of Service Research and has won numerous awards for his publications, indicating a deep commitment to academic rigor.
Media Appearances
Markus has no verified media appearances
Work History
6-2020
Professor of Marketing at Durham University
9-2016 - 5-2020
Professor of Marketing at Aston University
9-2012 - 8-2016
Professor of Marketing at Newcastle University Business School
6-2008 - 8-2012
Assistant Professor of Marketing at TU Dortmund University
1-2008 - 5-2008
Consultant Manager at Merck Group
Education
1999 - 2004
Master of Business Administration (MBA) from University of Münster
More Information
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Location : Newcastle Upon Tyne, England, United Kingdom
Job Level : N/A
Designation : Professor of Marketing at Durham University
