Matt Baker

Energizer
DISC Type : I

Director Customer Care at Clarivate

Bartlett, Illinois, United States

Overview

Matt is a strategic leader at Clarivate with expertise in customer care and IT services. A graduate of the U. S. Army War College, he leverages his extensive military leadership experience to deliver efficient solutions, enhance quality, and drive process redesign in the corporate technology sector.

While holding senior corporate roles, Matt simultaneously served as a two-star Major General in the U. S. Army Reserve, commanding large and complex military engineering units.

Personality Overview

Big Picture Person

Relationship Oriented

Full Of Energy

They are always positive and upbeat, so take their promises with a pinch of salt.  They are friendly, approachable and love to make new connections. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Strategic Leadership
Combines experience as a Major General in the U. S. Army with executive roles at Clarivate to lead large teams and execute complex strategic objectives.
Customer Experience
His career is centered on customer care, holding director-level positions at Clarivate and Ex Libris focused on enhancing customer relationships and service quality.
Process Optimization
Highlights a history of cost reduction, quality enhancement, and process redesign, showing a consistent focus on driving operational efficiency and automation.

Media Appearances

Matt has no verified media appearances

Work History

7-2024
Director Customer Care at Clarivate
7-2022 - 8-2024
Commander at 88th Readiness Division
9-2021 - 9-2022
Vice President Defense Solutions at Britannica Knowledge Systems
8-2020 - 9-2022
Commander 416th Theater Engineer Command (Major General) at United States Army Reserve
11-2007 - 9-2021
Sr. Director of Support, North America at www.exlibrisgroup.com

Education

Master's degree from Basic Strategic Art Program - U.S. Army War College
Bachelor's degree from University of Illinois Chicago

More Information

Social Presence :

Prographics :

Exp : 18 Location : Bartlett, Illinois, United States Job Level : Mid-senior Designation : Director Customer Care at Clarivate
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Matt

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Matt take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Matt

Personality Compatibility


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