Matt Baker in

Matt Baker

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Director Customer Care at Clarivate
📍 Bartlett, Illinois, United States

Matt is a strategic leader at Clarivate with expertise in customer care and IT services. A graduate of the U. S. Army War College, he leverages his extensive military leadership experience to deliver efficient solutions, enhance quality, and drive process redesign in the corporate technology sector.

While holding senior corporate roles, Matt simultaneously served as a two-star Major General in the U. S. Army Reserve, commanding large and complex military engineering units.

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Experience
18 Years
Current Role
Director Customer Care
Job Level
Mid-senior
Location
Bartlett, Illinois, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Matt cares about

Strategic Leadership
Combines experience as a Major General in the U. S. Army with executive roles at Clarivate to lead large teams and execute complex strategic objectives.
Customer Experience
His career is centered on customer care, holding director-level positions at Clarivate and Ex Libris focused on enhancing customer relationships and service quality.
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Career

Work history

7-2024
Director Customer Care
Clarivate
7-2022 - 8-2024
Commander
88th Readiness Division
9-2021 - 9-2022
Vice President Defense Solutions
Britannica Knowledge Systems
8-2020 - 9-2022
Commander 416th Theater Engineer Command (Major General)
United States Army Reserve
11-2007 - 9-2021
Sr. Director of Support, North America
www.exlibrisgroup.com
In the press

Media appearances

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Education
Master's degree
Basic Strategic Art Program - U.S. Army War College
Bachelor's degree
University of Illinois Chicago
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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