Matt Paul

Observer
DISC Type : ci

Senior Manager - Client Delivery at NTT DATA, Inc.

Wellington, New Zealand

Overview

Matt is a Senior Manager in Client Delivery at NTT DATA with over 12 years of experience in the ICT industry. He is a skilled stakeholder manager focused on service improvement, innovation, and building effective partnerships. He holds a Diploma of eBusiness Support and an ITIL v3 certification.

Outside of his professional life, Matt is dedicated to community causes. He actively participates in significant fundraising challenges to support charities, demonstrating a commitment to making a positive impact beyond the workplace and inspiring others to contribute.

He once played 72 holes of golf in a single day—walking roughly 24km over 15 hours—to raise money for the Cancer Society.

Personality Overview

Curious

Assertive

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Client-Centric Delivery
His current role focuses on client delivery, and he actively recruits for roles that are critical to the success of NTT DATA's largest customers.
Service Improvement
A core focus mentioned in his professional summary, emphasizing his goal to improve service quality and deliver exceptional outcomes for customers.
Stakeholder Management
He identifies this as a key skill, enabling him to build strong partnerships and operate as a trusted advisor during business change and transitions.

Media Appearances

Matt has no verified media appearances

Work History

11-2022
Senior Manager - Client Delivery at NTT DATA, Inc.
12-2020 - 11-2022
Business Process Improvement Manager at ACC New Zealand
8-2016 - 11-2022
Business Partner at ACC New Zealand
5-2013 - 7-2016
ICT Customer Relationship Manager at ACC New Zealand
5-2011 - 5-2013
Service Delivery Manager at Spark Digital NZ

Education

2003 - 2003
Diploma of eBusiness Support (formerly Spherion) from Computer Power Plus
Education details unavailable from Spotswood College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Wellington, New Zealand Job Level : Middle Designation : Senior Manager - Client Delivery at NTT DATA, Inc.
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Matt

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They like to analyze well and then make their decisions.
  • Can Matt take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Matt

Personality Compatibility


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