Mauricio Yasuname in

Mauricio Yasuname

Inquirer · DISC type dc
Ouvidor at Sabesp
📍 São Paulo, São Paulo, Brazil

Mauricio Yasuname is a seasoned Ombudsman with over 24 years of experience, primarily at Bradesco where he led 180 professionals. He specializes in customer experience, negotiation, and digital law, holding a degree in Finance from FIA. Colleagues describe him as an excellent negotiator with solid knowledge.

He is a passionate advocate for people-centric leadership, believing that sustainable results are only achieved through a deep, genuine connection with ones team. He focuses on understanding individual potential and fostering strong interpersonal relationships to drive collective success and engagement.

Unique fact: While at Bradesco, Mauricio was a member of Febrabans Self-Regulation Committee, helping to shape industry-wide standards.

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Experience
23 Years
Current Role
Ouvidor
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Mauricio shows up

ROI Conscious
Judgemental
Upfront

They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Priorities

Topics Mauricio cares about

People-Centric Leadership
Believes true leadership stems from a deep connection with the team and a passion for interpersonal relationships to unlock individual potential.
Customer Advocacy
His career as an Ombudsman is dedicated to conflict mediation, continuous improvement, and direct negotiation with consumer protection and regulatory bodies.
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Career

Work history

7-2025
Ouvidor
Sabesp
8-2016 - 1-2025
Gerente de departamento
Bradesco
3-2009 - 7-2016
Gerente de Ouvidoria
Bradesco
7-2005 - 2-2009
Coordenador de equipe
Bradesco
1-2002 - 6-2005
Analista de Ouvidoria
Bradesco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2016 - 2016
Education details unavailable
IESE Business School
3-2007 - 12-2008
Finanças
FIA - Fundação Instituto de Administração
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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