Max Mollenhauer 💥

Commander
DISC Type : D

Customer Success Manager at Rula

Chicago, Illinois, United States

Overview

Max is a Customer Success Manager at Rula, focused on revolutionizing mental healthcare access. Holding an MBA from Louisiana State University, his career is marked by high-achievement in customer success and sales at firms like Gong and Sprout Social. Colleagues consistently describe him as driven, optimistic, and possessing exceptional grit.

Personality Overview

Very Quick

Risk-Taker

Strong-Willed

They do not care very much about building rapport or relationships.  They put a lot of effort into ensuring personal success. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Mental Healthcare Access
His current role at Rula focuses on removing barriers to mental healthcare, allowing providers to deliver exceptional care more effectively.
Customer Success Strategy
Has a strong background in designing and implementing end-to-end customer success programs, including onboarding, training, and retention strategies to improve client satisfaction.
Sales & Growth
Demonstrated elite performance in past roles, achieving 165% retention and growth attainment and consistently exceeding 100% of his quota.

Media Appearances

Max has no verified media appearances

Work History

12-2024
Customer Success Manager at Rula
4-2024 - 4-2025
Customer Success Associate | Business Development at Sprout Social, Inc.
2-2023 - 4-2024
ABM | B2B Strategist & Enterprise Sales Executive at Privy
1-2022 - 2-2023
Enterprise Accounts | Customer Growth Strategist at Gong
11-2021 - 1-2022
Inside Sales Representative at Gong

Education

2021 - 2023
Master of Business Administration - MBA from Louisiana State University
2015 - 2019
Bachelor's degree from Iowa State University - Ivy College of Business

More Information

Social Presence :

Prographics :

Exp : 6 Location : Chicago, Illinois, United States Job Level : Middle Designation : Customer Success Manager at Rula
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Insights For Selling To Max

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Refer to testimonials from well-known industry leaders
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don't try too hard to forge relationships with them
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Max is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Max

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Max move?

  • If convinced, they can reach decisions quite fast.
  • Can Max take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Max

Personality Compatibility


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