Meghan Bridges

Energizer
DISC Type : I

Sr. Manager, Customer Success at Intercom

Brooklyn, New York, United States

Overview

Meghan is a Senior Manager of Customer Success at Intercom with director-level experience from People. ai. An award-winning professional, she was named CSM of the Year in 2022. She holds a Bachelor of Science from the University of New Hampshire.

Outside of work, Meghan is a dedicated endurance athlete. She has completed multiple marathons, including the New York City Marathon three times, and recently finished a full Ironman. After a recent move to New York, she is keen to build a local community with other CS professionals.

Unique fact: Meghan conquered the grueling 140. 6-mile Lake Placid Ironman triathlon.

Personality Overview

Relationship Oriented

Imaginative

Informal

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Customer Success
Her entire career has been in this field, recently starting a new role at Intercom with the goal of building the "BEST customer service. "
Endurance Sports
She is a committed athlete who has run the NYC and Chicago marathons multiple times and recently completed her first Ironman triathlon.
Building Community
Following her recent move to New York, she has expressed a strong interest in connecting with and building a community of local customer success professionals.

Media Appearances

Meghan has no verified media appearances

Work History

12-2025
Sr. Manager, Customer Success at Intercom
3-2025 - 12-2025
Director, Onboarding at People.ai
4-2023 - 11-2025
Director, Customer Success at People.ai
10-2021 - 7-2023
Customer Success Director at People.ai
1-2019 - 10-2020
Manager at Huron

Education

2010 - 2014
BS from University of New Hampshire

More Information

Social Presence :

Prographics :

Exp : 13 Location : Brooklyn, New York, United States Job Level : Middle Designation : Sr. Manager, Customer Success at Intercom
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Insights For Selling To Meghan

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Meghan is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Meghan

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Meghan move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Meghan take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Meghan

Personality Compatibility


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