Melanie Klein

Trailblazer
DISC Type : DI

Director of Customer Success, NA Merchant Services at PayPal

Fountain Hills, Arizona, United States

Overview

Melanie is a results-driven leader specializing in customer success and account management, with extensive experience at PayPal and American Express. She excels at developing high-performing sales teams, notably scaling one from four to 40 members. A graduate of Rutgers University - Camden, people who have worked with her describe her as communicative and collaborative.

Personality Overview

Charismatic

Assertive

Values Relationships

They are charming and have the ability to align others behind their decisions.  They do not mind taking risks and can make hard decisions, if necessary. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Customer Success Culture
Her role at PayPal involved leading the transformation of the Customer Success culture within Merchant Services, focusing on strategic growth and retention.
Leadership & Accountability
She frequently posts about the importance of credibility, transparency, and taking ownership as foundational pillars of effective leadership.
Scaling Teams
At American Express, she pioneered a new program and grew the team from four to 40 members in under three years, demonstrating her skill in building and scaling frameworks.

Media Appearances

Melanie has no verified media appearances

Work History

2-2020
Director of Customer Success, NA Merchant Services at PayPal
1-2018 - 1-2020
Head of Customer Success NA Merchant Services at PayPal
Executive Director Business Development (Implementations / Onboarding) at American Express
Manager Account Development / Sr. Manager Business Development at American Express

Education

Bachelors of Science from Rutgers University - Camden

More Information

Social Presence :

Prographics :

Exp : 7 Location : Fountain Hills, Arizona, United States Job Level : Mid-senior Designation : Director of Customer Success, NA Merchant Services at PayPal
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Insights For Selling To Melanie

During A Call Or A Meeting

DO's

  • Talk about yourself and some of your achievements at the start of the conversation
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Display high self-confidence and expect them to have a strong personality.

DONT's

  • Avoid unnecessary negativity or slowness
  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melanie is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Melanie

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Melanie move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Melanie take some risk or not?

  • They can take risks if necessary.

You And Melanie

Personality Compatibility


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