Melanie Klein in

Melanie Klein

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Director of Customer Success, NA Merchant Services at PayPal
📍 Fountain Hills, Arizona, United States

Melanie is a results-driven leader specializing in customer success and account management, with extensive experience at PayPal and American Express. She excels at developing high-performing sales teams, notably scaling one from four to 40 members. A graduate of Rutgers University - Camden, people who have worked with her describe her as communicative and collaborative.

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Experience
7 Years
Current Role
Director of Customer Success, NA Merchant Services
Job Level
Mid-senior
Location
Fountain Hills, Arizona, United States
Personality Overview

How Melanie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Melanie cares about

Customer Success Culture
Her role at PayPal involved leading the transformation of the Customer Success culture within Merchant Services, focusing on strategic growth and retention.
Leadership & Accountability
She frequently posts about the importance of credibility, transparency, and taking ownership as foundational pillars of effective leadership.
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Career

Work history

2-2020
Director of Customer Success, NA Merchant Services
PayPal
1-2018 - 1-2020
Head of Customer Success NA Merchant Services
PayPal
Executive Director Business Development (Implementations / Onboarding)
American Express
Manager Account Development / Sr. Manager Business Development
American Express
In the press

Media appearances

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Education
Bachelors of Science
Rutgers University - Camden
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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