Melissa Caldwell

Trailblazer
DISC Type : DI

Vice President Customer Experience at Fluxx

Harrisonburg, Virginia, United States

Overview

Melissa Caldwell is the Vice President of Customer Experience at Fluxx, where she builds global teams focused on the entire customer lifecycle. With a BBA from James Madison University, she is often described by colleagues as an inspiring, genuine, and thoughtful leader.

Passionate about mentorship and advocacy, Melissa co-led the "Women of Wiley" employee resource group to support female colleagues. She is also committed to community service and enjoys volunteering at her local food bank with her son.

Unique fact: Melissa serves on the advisory board for Seton Hall Universitys "Transformative Leadership in Disruptive Times" course.

Personality Overview

Friendly But Fast

Achievement-Oriented

Informal

A combination of speed and relationship gets the best response from them.  They are more likely to accept new and exciting technologies. They will bat for you if they come to believe in you.

Topics They Care About

Customer Experience Strategy
She leads the entire customer experience lifecycle at Fluxx and previously built a holistic CX organization from the ground up at Wiley.
Empathetic Leadership
Describes herself as a "metrics driven empathetic leader" and believes in meeting people where they are, a recurring theme in her shared content and recommendations.
Women's Leadership
Co-founded and led the Americas chapter of the "Women of Wiley" employee resource group, focusing on advocacy and professional development for women.

Media Appearances

Melissa has no verified media appearances

Work History

2-2024
Vice President Customer Experience at Fluxx
8-2022 - 2-2024
Vice President, Customer Onboarding and Success at Fluxx
7-2021 - 5-2022
Co-Lead Women of Wiley ERG at Wiley
5-2021 - 5-2022
Vice President Customer Experience (Customer Success) at Wiley
1-2021
Advisory Board Member for Transformative Leadership in Disruptive Times course at Seton Hall University

Education

1990 - 1994
BBA from James Madison University

More Information

Social Presence :

Prographics :

Exp : 31 Location : Harrisonburg, Virginia, United States Job Level : Senior Designation : Vice President Customer Experience at Fluxx
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Address your competition clearly and confidently
  • Give them control of the sales process

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Melissa

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Melissa take some risk or not?

  • If necessary, they will be ready to take risks.

You And Melissa

Personality Compatibility


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