Melissa Caldwell in

Melissa Caldwell

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Vice President Customer Experience at Fluxx
📍 Harrisonburg, Virginia, United States

Melissa Caldwell is the Vice President of Customer Experience at Fluxx, where she builds global teams focused on the entire customer lifecycle. With a BBA from James Madison University, she is often described by colleagues as an inspiring, genuine, and thoughtful leader.

Passionate about mentorship and advocacy, Melissa co-led the "Women of Wiley" employee resource group to support female colleagues. She is also committed to community service and enjoys volunteering at her local food bank with her son.

Unique fact: Melissa serves on the advisory board for Seton Hall Universitys "Transformative Leadership in Disruptive Times" course.

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Experience
31 Years
Current Role
Vice President Customer Experience
Job Level
Senior
Location
Harrisonburg, Virginia, United States
Personality Overview

How Melissa shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Melissa cares about

Customer Experience Strategy
She leads the entire customer experience lifecycle at Fluxx and previously built a holistic CX organization from the ground up at Wiley.
Empathetic Leadership
Describes herself as a "metrics driven empathetic leader" and believes in meeting people where they are, a recurring theme in her shared content and recommendations.
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Career

Work history

2-2024
Vice President Customer Experience
Fluxx
8-2022 - 2-2024
Vice President, Customer Onboarding and Success
Fluxx
7-2021 - 5-2022
Co-Lead Women of Wiley ERG
Wiley
5-2021 - 5-2022
Vice President Customer Experience (Customer Success)
Wiley
1-2021
Advisory Board Member for Transformative Leadership in Disruptive Times course
Seton Hall University
In the press

Media appearances

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Education
1990 - 1994
BBA
James Madison University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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