Michele Marshall in

Michele Marshall

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Head of Customer Operations at Water Plus
📍 Greater Stoke-on-Trent Area, United Kingdom

Michele is a versatile Operations Manager with over 16 years of experience in the utilities sector. A graduate of Prifysgol Aberystwyth University, she specializes in customer operations, large-scale work transitions, and billing systems. Colleagues describe her as a supportive manager with expert industry knowledge and superb people skills.

Led a program that dramatically reduced the number of late-billed customers from 589, 000 to under 100, 000 in just five months.

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Experience
26 Years
Current Role
Head of Customer Operations
Job Level
Mid-senior
Location
Greater Stoke-on-Trent Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michele cares about

Operational Efficiency
Her career highlights include significantly increasing team productivity and transitioning complex work areas affecting millions of customers to offshore partners.
Customer Billing Systems
As a business lead for billing operations, she has a proven track record of resolving large-scale customer billing issues.
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Career

Work history

11-2022
Head of Customer Operations
Water Plus
4-2016 - 1-2023
Head of Market Operations
Water Plus
9-2011 - 6-2014
Operations Manager
RWE npower
10-2005 - 9-2011
Team Manager
RWE npower
4-1997 - 10-2005
Publisher Account Manager
WHSmith
In the press

Media appearances

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Education
1993 - 1996
Bachelor of Science (BS)
Prifysgol Aberystwyth University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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