Michele Marshall

Energizer
DISC Type : I

Head of Customer Operations at Water Plus

Greater Stoke-on-Trent Area, United Kingdom

Overview

Michele is a versatile Operations Manager with over 16 years of experience in the utilities sector. A graduate of Prifysgol Aberystwyth University, she specializes in customer operations, large-scale work transitions, and billing systems. Colleagues describe her as a supportive manager with expert industry knowledge and superb people skills.

Led a program that dramatically reduced the number of late-billed customers from 589, 000 to under 100, 000 in just five months.

Personality Overview

Believer

Imaginative

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Operational Efficiency
Her career highlights include significantly increasing team productivity and transitioning complex work areas affecting millions of customers to offshore partners.
Customer Billing Systems
As a business lead for billing operations, she has a proven track record of resolving large-scale customer billing issues.
Performance Management
Developed and introduced robust reporting models and performance management systems to track and improve team and partner performance.

Media Appearances

Michele has no verified media appearances

Work History

11-2022
Head of Customer Operations at Water Plus
4-2016 - 1-2023
Head of Market Operations at Water Plus
9-2011 - 6-2014
Operations Manager at RWE npower
10-2005 - 9-2011
Team Manager at RWE npower
4-1997 - 10-2005
Publisher Account Manager at WHSmith

Education

1993 - 1996
Bachelor of Science (BS) from Prifysgol Aberystwyth University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Greater Stoke-on-Trent Area, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations at Water Plus
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Insights For Selling To Michele

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michele is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Michele

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Michele move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Michele take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Michele

Personality Compatibility


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