Michele Robinson in

Michele Robinson

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Head Of Operational Customer Experience at Yorkshire Water
📍 Hawksworth, England, United Kingdom

Michele is a senior operational leader with extensive experience in customer experience, formerly as the Head of CX Markets at Yorkshire Water and in leadership at National Grid. A graduate of The University of Huddersfield with a BA in Business & Finance, she is known for her relentless customer focus.

Described by colleagues as an inspiring, authentic, and caring leader, she is considered a true role model for customer service and servant leadership.

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Experience
36 Years
Current Role
Head Of Operational Customer Experience
Job Level
Mid-senior
Location
Hawksworth, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Michele cares about

Customer Evangelism
Described as a "true customer evangelist, " she is passionate about empowering her teams to place customers at the heart of the business.
Operational Leadership
Her career highlights extensive experience in senior operational leadership, guiding teams through complex business challenges at major utility companies.
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Career

Work history

7-2019
Head Of Operational Customer Experience
Yorkshire Water
12-2016
Head Of Customer Experience
National Grid Smart
7-2016
Head of Operational Delivery
National Grid Smart
10-2013
Customer Centre Manager
National Grid
3-2013
Performance Excellence Manager
National Grid
In the press

Media appearances

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Education
BA Hons Business & Finance
The University of Huddersfield
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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