Michele Robinson

Collaborator
DISC Type : is

Head Of Operational Customer Experience at Yorkshire Water

Hawksworth, England, United Kingdom

Overview

Michele is a senior operational leader with extensive experience in customer experience, formerly as the Head of CX Markets at Yorkshire Water and in leadership at National Grid. A graduate of The University of Huddersfield with a BA in Business & Finance, she is known for her relentless customer focus.

Described by colleagues as an inspiring, authentic, and caring leader, she is considered a true role model for customer service and servant leadership.

Personality Overview

Appreciative

Good Listener

Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

Customer Evangelism
Described as a "true customer evangelist, " she is passionate about empowering her teams to place customers at the heart of the business.
Operational Leadership
Her career highlights extensive experience in senior operational leadership, guiding teams through complex business challenges at major utility companies.
Smart Meter Experience
At National Grid Smart, she led teams focused on delivering a seamless and positive consumer experience for smart meter installations.

Media Appearances

Michele has no verified media appearances

Work History

7-2019
Head Of Operational Customer Experience at Yorkshire Water
12-2016
Head Of Customer Experience at National Grid Smart
7-2016
Head of Operational Delivery at National Grid Smart
10-2013
Customer Centre Manager at National Grid
3-2013
Performance Excellence Manager at National Grid

Education

BA Hons Business & Finance from The University of Huddersfield

More Information

Social Presence :

Prographics :

Exp : 36 Location : Hawksworth, England, United Kingdom Job Level : Mid-senior Designation : Head Of Operational Customer Experience at Yorkshire Water
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Insights For Selling To Michele

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Take time to make them feel comfortable before getting to the main pitch

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t ask too many questions that sound too dry and objective
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michele is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Michele

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Michele move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Michele take some risk or not?

  • It is unlikely that they will take many risks.

You And Michele

Personality Compatibility


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