Michelle Garcia

Critic
DISC Type : C

Wix payments account manager at Wix.com

Miami, Florida, United States

Overview

Michelle Garcia is a results-driven Wix Payments Account Manager with a background in customer care and payment solutions from her time at Visa. A graduate of Florida International University, she is skilled in problem-solving, communication, and process improvement, focusing on exceeding client expectations and achieving company-wide goals.

Her personal interests suggest a curiosity beyond her professional field. Notably, she has an interest in Embry-Riddle Aeronautical University, indicating a potential passion for the fields of aviation or aerospace, which complements her versatile and energetic personality.

Michelle is driven by the challenge of troubleshooting and identifying solutions to enhance customer service.

Personality Overview

ROI Driven

Precise

Negotiator

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Payment Solutions
Her career is centered on payment systems, from handling risk and disputes at Visa to her current role as a Payments Account Manager at Wix.
Customer Experience
With a background as a customer care mentor and expert, she is motivated by exceeding client expectations and providing excellent service.
Process Improvement
She is driven by the challenge of troubleshooting, identifying solutions, and finding opportunities to improve processes for better service.

Media Appearances

Michelle has no verified media appearances

Work History

8-2021
Wix payments account manager at Wix.com
1-2021 - 8-2021
Customer care Mentor at Wix.com
5-2020 - 1-2021
Customer care expert at Wix.com
10-2014 - 5-2020
Senior Customer Service Representative at Visa

Education

2019 - 2022
Bachelor's degree from Florida International University
2014 - 2017
Education details unavailable from Miami Dade College

More Information

Social Presence :

Prographics :

Exp : 11 Location : Miami, Florida, United States Job Level : Middle Designation : Wix payments account manager at Wix.com
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be formal and objective, they will appreciate it more

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Michelle

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Michelle take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Michelle

Personality Compatibility


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