Michelle (Shelley) Daenzer

Energizer
DISC Type : I

Professional Services Engineer II at RingCentral

Denver Metropolitan Area, United States

Overview

Shelley Daenzer is an experienced Professional Services Engineer who has worked in the telecommunications industry with companies like RingCentral and Comcast Business. She is skilled in VOIP and customer satisfaction, and is currently transitioning to the financial industry at Fidelity Investments, pursuing Series 7 and 63 licenses.

Shelley is passionate about effective time management for mental well-being and family time, and also has a strong interest in the work of Brene Brown. She often posts about these topics and the impact of AI on business.

People often call her encouraging and a high performer with a reputation for excellence.

Personality Overview

Big Picture Person

Informal

Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Telecommunications Solutions
With extensive experience at RingCentral and Comcast Business, Shelley has a strong background in designing call flows and managing telecommunications projects for mid-market and enterprise customers.
Customer Relationship Advocacy
Shelley's experience as a Customer Relationship Advocate at Fidelity Investments, combined with her focus on customer satisfaction in previous roles, highlights her dedication to client service.
AI in Business
Shelley frequently posts about the transformative impact of AI on business, emphasizing its potential for effectiveness, productivity, and innovation, and how it can provide insights.

Media Appearances

Michelle has no verified media appearances

Work History

7-2023 - 3-2025
Professional Services Engineer II at RingCentral
12-2020 - 7-2023
Professional Services Engineer at RingCentral
11-2019 - 12-2020
Customer Relationship Advocate at Fidelity Investments
3-2015 - 12-2015
Student at iPEC Coaching
9-2014 - 11-2019
Solutions Design Engineer at Comcast Business

Education

2006 - 2013
Associate of Arts (A.A.) from Community College of Denver

More Information

Social Presence :

Prographics :

Exp : 13 Location : Denver Metropolitan Area, United States Job Level : N/A Designation : Professional Services Engineer II at RingCentral
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Insights For Selling To Michelle (Shelley)

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle (Shelley) is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Michelle (Shelley)

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Michelle (Shelley) move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Michelle (Shelley) take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Michelle (Shelley)

Personality Compatibility


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