Mitch Kramer

Commander
DISC Type : D

Account Delivery Executive at Perficient

Detroit Metropolitan Area, United States

Overview

Mitch Kramer is an Account Delivery Director at Perficient, specializing in leading high-performing projects and building strong stakeholder relationships. Colleagues describe him as a thoughtful, dedicated, and exceptional leader. He holds a Bachelor of Science from Central Michigan University.

He has a keen interest in the automotive sector, stemming from his extensive experience with major OEM clients. Mitch has also expressed deep respect and honor for military veterans and their service.

While a VP, Mitch led a global service organization that supported over 750, 000 users across North America, Europe, South America, and Asia.

Personality Overview

Candid & Clear

Decisive

Very Quick

They respond well to strong and respectful communication.  They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships.

Topics They Care About

Customer Success
As a former VP of Customer Success, his highest priority is focusing on customer needs and improving satisfaction, a fact consistently highlighted in recommendations.
IT Transformation
He has direct experience reorganizing IT departments as an interim CIO and currently delivers digital transformation, modernization, and cloud migration solutions to clients.
Organic Client Growth
His current role focuses on identifying and developing organic client growth by fostering robust relationships and ensuring outstanding service delivery.

Media Appearances

Mitch has no verified media appearances

Work History

3-2016
Account Delivery Executive at Perficient
11-2014 - 3-2016
Interim CIO Wayne State Physicians Group at Relapath
Vice President of Customer Success at Covisint
Vice President – Delivery Services and Project Management Office at Covisint
Director of Project Management Office (2003-2005) at Covisint

Education

Bachelor of Science (B.S.) from Central Michigan University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Detroit Metropolitan Area, United States Job Level : Middle Designation : Account Delivery Executive at Perficient
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Insights For Selling To Mitch

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mitch is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mitch

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Mitch move?

  • If convinced, they can reach decisions quite fast.
  • Can Mitch take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Mitch

Personality Compatibility


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