Monika Strickland MBA,6σBB,CCSM

Critic
DISC Type : C

Manager of Customer Success at NextEra Analytics

Jupiter, Florida, United States

Overview

Monika is the Manager of Customer Success at NextEra Analytics, leveraging over 20 years of experience from Florida Power & Light in project management and customer service. A Florida Atlantic University alumna, she specializes in using Lean and Six Sigma methodologies to drive operational improvements and enhance the customer journey, ensuring on-time and on-budget project delivery.

A US Army veteran who served as a Signal Support Systems Specialist, Monika is a passionate leader recognized for building highly engaged and high-performing teams. She has an uncompromising work ethic and focuses on fostering satisfaction and retention by improving the customer experience through strong interpersonal communication.

After spending two decades in customer service, she recently transitioned into a new strategic initiatives role, calling it a "special journey back to my roots. "

Personality Overview

ROI Driven

Precise

Critic

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They choose to analyze logically and value facts to emotions.

Topics They Care About

Customer Success
Her current role focuses on customer engagement, satisfaction, and retention. She also holds Level 1 & 2 Certified Customer Success Manager (CCSM) certifications.
Energy Sustainability
Actively promotes her company's work in helping customers achieve a "carbon-free future" and meet their sustainability goals through analytics.
Operational Excellence
Emphasizes her proven track record of using Lean & Six Sigma methodologies to execute operational improvement initiatives and increase productivity.

Media Appearances

Monika has no verified media appearances

Work History

4-2022
Manager of Customer Success at NextEra Analytics
6-2019 - 4-2022
Senior Business Readiness Lead at Florida Power & Light Company
4-2016 - 6-2019
Senior Business Analyst at Florida Power & Light Company
6-2006 - 4-2016
Senior Process Specialist at Florida Power & Light Company
10-1996 - 6-1999
Signal Support Systems Specialist (SPEC 4) at US Army

Education

2015 - 2021
Master’s Degree from Florida Atlantic University
2003 - 2008
Bachelors from Florida Atlantic University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Jupiter, Florida, United States Job Level : Middle Designation : Manager of Customer Success at NextEra Analytics
URL has been copied!

Insights For Selling To Monika

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Monika is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Monika

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Monika move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Monika take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Monika

Personality Compatibility


Other NextEra Analytics Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.