Monika Strickland MBA,6σBB,CCSM
Login to view DISC.Monika is the Manager of Customer Success at NextEra Analytics, leveraging over 20 years of experience from Florida Power & Light in project management and customer service. A Florida Atlantic University alumna, she specializes in using Lean and Six Sigma methodologies to drive operational improvements and enhance the customer journey, ensuring on-time and on-budget project delivery.
A US Army veteran who served as a Signal Support Systems Specialist, Monika is a passionate leader recognized for building highly engaged and high-performing teams. She has an uncompromising work ethic and focuses on fostering satisfaction and retention by improving the customer experience through strong interpersonal communication.
After spending two decades in customer service, she recently transitioned into a new strategic initiatives role, calling it a "special journey back to my roots. "
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