Neil Procter

Trailblazer
DISC Type : ID

Director - Customer Platforms, Centrica at Centrica

London, England, United Kingdom

Overview

Neil is a Technology Director at Centrica with 20 years of experience leading enterprise-level Salesforce. com and digital transformations for major B2C companies like General Motors and British Gas. Colleagues describe him as "results-orientated", "driven", and an "effective agile advocate". He is a certified Salesforce Developer and Prince 2 Practitioner.

His feed shows an interest in emerging user interface technologies, such as the potential for Augmented Reality to replace physical screens.

He played a crucial role in simplifying and standardizing the automated release process for The Times and The Suns paywall and subscription services.

Personality Overview

Values Relationships

Informal

Friendly But Fast

They respond better to a combination of speed and relationship.  If they come to believe in your value proposition, they will be your champion. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Salesforce Transformation
His entire career is built on introducing Salesforce into enterprise B2C companies like British Gas and General Motors to drive business change and automate processes.
Customer Lifecycle Automation
Specializes in using technology to automate the full multi-channel customer lifecycle, from initial marketing and sales through to billing and financial reporting.
Agile Delivery
Praised by colleagues as an "effective agile advocate and practitioner" who leads large scrum teams to deliver value release after release.

Media Appearances

Neil has no verified media appearances

Work History

10-2019
Director - Customer Platforms, Centrica at Centrica
2-2013 - 9-2019
Global Head of Customer Platform at Hive | Centrica Hive Limited
1-2011 - 2-2013
Salesforce Delivery Manager (Contract) at News UK
6-2010 - 12-2011
Engagement Director at Westbrook International plc
2-2010 - 12-2010
Salesforce Delivery Lead at General Motors

Education

2001 - 2002
Master's degree from Prifysgol Aberystwyth University
1997 - 2000
BSc from University of York

More Information

Social Presence :

Prographics :

Exp : 15 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Director - Customer Platforms, Centrica at Centrica
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Insights For Selling To Neil

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Help them visualize the impact of their decision
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neil is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Neil

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Neil move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Neil take some risk or not?

  • They can take risks if necessary.

You And Neil

Personality Compatibility


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