Nicki Dunn

Questioner
DISC Type : c

Chief Client Officer - Asia at Sedgwick

Singapore

Overview

Nicki Dunn is the Chief Client Officer for Asia at Sedgwick, where she drives client strategy and service excellence across the region. Her career is built on extensive experience in third-party administration and claims management with industry leaders like Chubb and Cunningham Lindsey, specializing in the Asian market.

She is a collaborative leader focused on building strong relationships with both clients and colleagues throughout the Asia-Pacific region. Nicki actively engages in regional team-building and cultural events, showing a deep appreciation for partnership and local traditions. She frequently welcomes international colleagues and clients to Singapore.

Nicki spearheads internal events like the "Asia Power Forum" to foster collaboration and strengthen Sedgwicks network across the continent.

Personality Overview

Cautious & Analytical

Price-Sensitive

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Client Partnership
Her role as Chief Client Officer and posts emphasize building trust and partnership with valued clients across Asia.
APAC Collaboration
Leads and promotes events like the "Asia Power Forum" to strengthen relationships and collaboration among colleagues across the region.
Third-Party Administration
Has a deep background in leading TPA divisions for major firms like Sedgwick and Cunningham Lindsey in Asia.

Media Appearances

Sedgwick promotes Nicki Dunn to Chief Client Officer in Asia. Featured in Sedgwick (Press Release)

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Spotlight on Sedgwick Asia: Growth, Culture, and Opportunity. Featured in Sedgwick (Podcast)

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Sedgwick promotes Nicki Dunn to chief client officer for Asia. Featured in Insurance Asia News

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Work History

1-2024
Chief Client Officer - Asia at Sedgwick
8-2016
Head of TPA and Client Services - Asia at Sedgwick
8-2016
Head of Third Party Administration - Asia at Sedgwick
7-2016
Head of inTrust - Third Party Administration divison - Asia at Cunningham Lindsey
1-2014 - 4-2016
APAC Regional Quality Assurance Manager P&C, A&H, SPL – Claims at Chubb

Education

Education details unavailable from ANZIIF

More Information

Social Presence :

Prographics :

Exp : 17 Location : Singapore Job Level : Leadership Designation : Chief Client Officer - Asia at Sedgwick
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Insights For Selling To Nicki

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicki is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Nicki

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Nicki move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Nicki take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Nicki

Personality Compatibility


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