Nitesh Thakur

Evaluator
DISC Type : dsc

Customer Success Manager at HONO

Greater Delhi Area, India

Overview

Nitesh Thakur is a Customer Success Manager at HONO, specializing in the SaaS and HR technology sectors. He has an extensive background in technical delivery and database management from his long tenure at PeopleStrong, where he honed skills in SQL Server, MySQL, and PostgreSQL.

Based on his participation in a company sports league, Nitesh appears to have an interest in cricket. He was part of a team during a tournament at his previous employer, PeopleStrong.

His career path shows a unique transition from a deeply technical database and delivery-focused role to a client-facing customer success position.

Personality Overview

Hard To Convince

Thorough Evaluator

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

HR Technology
His entire career, including his current role at HONO and previous long tenure at PeopleStrong, has been focused on HR tech and SaaS solutions.
Customer Success
He recently moved into a new position as a Customer Success Manager, indicating a professional focus on client satisfaction and relationship management.
Database Management
Possesses deep technical expertise as a former SQL Database Administrator and Technical Specialist, skilled in Microsoft SQL Server, MySQL, and PostgreSQL.

Media Appearances

Nitesh has no verified media appearances

Work History

2-2026
Customer Success Manager at HONO
3-2025 - 2-2026
Manager - Technical Delivery at PeopleStrong
3-2024 - 4-2024
Team Lead at PeopleStrong
10-2021 - 1-2023
SQL Database Administrator at PeopleStrong
9-2021 - 2-2026
Technical Specialist at PeopleStrong

Education

2013 - 2016
High School Diploma from Govt. Polytechnic College
2016 - 2016
Autocad from Fortune Institute

More Information

Social Presence :

Prographics :

Exp : 2 Location : Greater Delhi Area, India Job Level : Middle Designation : Customer Success Manager at HONO
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Insights For Selling To Nitesh

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nitesh is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Nitesh

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Nitesh move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Nitesh take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Nitesh

Personality Compatibility


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