Paul Regan in

Paul Regan

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Customer Service Manger - Collections at SSE plc
📍 Cardiff, Wales, United Kingdom

Paul Regan is a seasoned Customer Service Manager with a 17-year tenure in the energy industry at SSE. His expertise lies in relationship management, performance management, and process improvement within both B2C and B2B environments. He currently leads a third-party relationship team and oversees a litigation process in business collections.

Interesting fact: Paul has dedicated his entire 17-year professional career to advancing within one company, SSE, progressing from a customer service representative to a manager of complex, multi-site operations.

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Experience
19 Years
Current Role
Customer Service Manger - Collections
Job Level
Middle
Location
Cardiff, Wales, United Kingdom
Personality Overview

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Communication Style
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Priorities

Topics Paul cares about

B2B Debt Collection
He is currently responsible for implementing and overseeing strategies for collecting aged debt from business customers across three U. K. sites.
Performance Management
A core part of his experience involves coaching and managing teams to meet strict SLAs and KPIs, ensuring both compliance and efficiency.
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Career

Work history

4-2022
Customer Service Manger - Collections
SSE plc
3-2018
Customer Service Manager - Billing
SSE Business Energy
6-2012 - 3-2018
Customer Service Team Manager
SSE plc
1-2010 - 6-2012
Team Coach
SSE plc
6-2006 - 1-2010
Customer Service Representative
SSE plc
In the press

Media appearances

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Education
1998 - 2005
Education details unavailable
Bassaleg Comprehensive
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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