Pedro Andrade

Initiator
DISC Type : Di

Vice President - Artificial Intelligence and Generative AI Business Specialist at Talkdesk

San Francisco Bay Area, United States

Overview

Pedro Andrade is the VP of Artificial Intelligence at Talkdesk, where he leads the strategy and development of AI products that enhance customer experience in contact centers. With a degree from Universidade de Coimbra and a background in product management, he specializes in using Lean Startup methods to bring new technologies to market.

He is passionate about developing young talent, actively recruiting for junior engineering roles in Portugal. A recommendation highlights his extensive industry knowledge and leadership skills.

During an internship, he won an award for developing the first-ever full electronic payment transaction in Portugal.

Personality Overview

Friendly Challenger

Impact-Oriented

Risk-Accepting

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Advanced CX Automation
He advocates for moving beyond basic bots to multi-agent orchestration, turning complex data into autonomous, personalized customer resolutions.
AI Adoption Strategy
Pedro emphasizes that the true value of AI is realized through deep adoption and integration into business processes, not just simple transactions.
Ethical AI Development
He is a proponent of a "Trust by Design" philosophy, highlighted by his pride in Talkdesk achieving ISO/IEC 42001 certification for AI safety and data integrity.

Media Appearances

Pedro Andrade | Source | VP of AI at Talkdesk. Featured in Qwoted

See Now

Work History

2-2023
Vice President - Artificial Intelligence and Generative AI Business Specialist at Talkdesk
9-2021 - 2-2023
Vice President - Artificial Intelligence & Automations at Talkdesk
11-2020 - 8-2021
Head of Automations at Talkdesk
8-2016 - 8-2020
Head of New Product Development at WIT Software
11-2013 - 6-2016
Chief Operating Officer at HIS

Education

1994 - 1999
Licentiate degree from Universidade de Coimbra

More Information

Social Presence :

Prographics :

Exp : 27 Location : San Francisco Bay Area, United States Job Level : Senior Designation : Vice President - Artificial Intelligence and Generative AI Business Specialist at Talkdesk
URL has been copied!

Insights For Selling To Pedro

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Get them to a point where they are ready to bat for your product internally
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Pedro

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Pedro move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Pedro take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Pedro

Personality Compatibility


Other Talkdesk Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.