Pedro Andrade in

Pedro Andrade

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Vice President - Artificial Intelligence and Generative AI Business Specialist at Talkdesk
📍 San Francisco Bay Area, United States

Pedro Andrade is the VP of Artificial Intelligence at Talkdesk, where he leads the strategy and development of AI products that enhance customer experience in contact centers. With a degree from Universidade de Coimbra and a background in product management, he specializes in using Lean Startup methods to bring new technologies to market.

He is passionate about developing young talent, actively recruiting for junior engineering roles in Portugal. A recommendation highlights his extensive industry knowledge and leadership skills.

During an internship, he won an award for developing the first-ever full electronic payment transaction in Portugal.

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Experience
27 Years
Current Role
Vice President - Artificial Intelligence and Generative AI Business Specialist
Job Level
Senior
Location
San Francisco Bay Area, United States
Personality Overview

How Pedro shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Pedro cares about

Advanced CX Automation
He advocates for moving beyond basic bots to multi-agent orchestration, turning complex data into autonomous, personalized customer resolutions.
AI Adoption Strategy
Pedro emphasizes that the true value of AI is realized through deep adoption and integration into business processes, not just simple transactions.
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Career

Work history

2-2023
Vice President - Artificial Intelligence and Generative AI Business Specialist
Talkdesk
9-2021 - 2-2023
Vice President - Artificial Intelligence & Automations
Talkdesk
11-2020 - 8-2021
Head of Automations
Talkdesk
8-2016 - 8-2020
Head of New Product Development
WIT Software
11-2013 - 6-2016
Chief Operating Officer
HIS
In the press

Media appearances

Pedro Andrade | Source | VP of AI at Talkdesk. Featured in Qwoted
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Education
1994 - 1999
Licentiate degree
Universidade de Coimbra
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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