Rachad AL KHOURY in

Rachad AL KHOURY

Questioner · DISC type c
CX & Operations at Monzo Bank
📍 United Kingdom

Rachad is a leader in CX & Operations at Monzo, with 15 years of global experience in strategy, product development, and operations across diverse industries. He has deep expertise in the payments ecosystem and is an alumnus of CentraleSupélec.

Personally, Rachad is an avid sportsman, enjoying tennis, squash, badminton, and soccer. He also has a passion for music, playing the piano and drums, and engaging in audio mixing.

Interestingly, Rachad won the Presidents Club Award, recognizing him as a top 2% performer at American Express.

Read the full overview →
Experience
16 Years
Current Role
CX & Operations
Location
United Kingdom
Personality Overview

How Rachad shows up

Systematic
Price-Sensitive
Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to analyze every situation thoroughly.


Priorities

Topics Rachad cares about

Customer Experience Strategy
As the CX & Operations leader at Monzo, he focuses on strategy, transformation, and planning for customer experience.
Payments Ecosystem Trends
He possesses deep expertise in the payments ecosystem, covering issuing, network, acquiring, and consumer trends.
+6 more topics Login to view topics
Career

Work history

3-2025
CX & Operations
Monzo Bank
10-2021 - 3-2025
Vice President, Digital Solutions Enablement & Distribution
American Express
4-2019 - 10-2021
Vice President, Global Network Strategy
American Express
4-2017 - 3-2019
Director, Strategic Initiatives
American Express
11-2015 - 4-2017
Manager / Principal
Mars & Co.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2010
Master's degree
CentraleSupélec
2004 - 2006
Mathematics
Lycée Louis-Le-Grand
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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