Rafa Jordan

Inquirer
DISC Type : cd

Head of Customer Service at Buser Brasil

São Paulo, São Paulo, Brazil

Overview

Rafa has no verified overview

Personality Overview

Hard To Convince

ROI Conscious

Demanding

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Rafa has no verified topics they care about

Media Appearances

Rafa has no verified media appearances

Work History

9-2022
Head of Customer Service at Buser Brasil
10-2020 - 9-2022
Diretor de Customer Service at OLX Brasil
2-2020 - 10-2020
Diretor De Relacionamento e Experiencia at ZAP+
7-2018 - 1-2020
Gerente de Relacionamento e Experiencia at ZAP+
7-2017 - 6-2018
Senior Customer Service Manager at 99

Education

2016 - 2017
Pós Graduação from Universidade Presbiteriana Mackenzie
2010 - 2012
Gestão em Recursos Humanos from Faculdade Nossa Cidade

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Customer Service at Buser Brasil
URL has been copied!

Insights For Selling To Rafa

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rafa is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rafa

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rafa move?

  • Their decision making speed is somewhere in the middle.
  • Can Rafa take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rafa

Personality Compatibility


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