Rakesh Gupta

Examiner
DISC Type : cs

Head of Innovation & Data and Bangalore Hub leader, Merck Business Services at Merck Group

Hyderabad, Telangana, India

Overview

Rakesh Gupta is a results-oriented digital leader with over 20 years of experience driving large-scale digital transformation in the pharmaceutical sector. He currently heads Innovation & Data for Merck Business Services, leveraging AI, automation, and cloud solutions. A Bachelor of Engineering from the Indian Institute of Technology, Roorkee, he is described as an innovative leader.

He and his team at Novartis were global winners of the 2021 Automation Anywhere "ONE TEAM ONE GOAL" award.

Personality Overview

Process Oriented

Tough To Convince

Overcautious

Being observant comes to them naturally.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Pharma Digital Transformation
Has over two decades of experience leading digital transformation, automation, and R&D IT initiatives for major pharmaceutical companies like Merck and Novartis.
AI-Powered Automation
At Novartis, he led the HyperAutomation strategy, establishing AI/ML products using Generative AI and LLMs to drive enterprise productivity and detect adverse events.
GCC Hub Leadership
Currently serves as the Bangalore Hub Leader for Merck Business Services, with stated expertise in establishing and scaling digital and technology capabilities in Global Capability Centers.

Media Appearances

Rakesh has no verified media appearances

Work History

10-2023
Head of Innovation & Data and Bangalore Hub leader, Merck Business Services at Merck Group
5-2020 - 7-2023
Global Head Cognitive and HyperAutomation at Novartis
1-2019 - 4-2021
Delivery - Robotics and Cognitive Automation at Novartis
5-2017 - 12-2018
Director / Solution Operations Manager at Novartis
2-2003 - 6-2004
Project Leader at Tata Consultancy Services

Education

1992 - 1996
Bachelor of Engineering from Indian Institute of Technology, Roorkee
Education details unavailable from Kendriya Vidyalaya

More Information

Social Presence :

Prographics :

Exp : 11 Location : Hyderabad, Telangana, India Job Level : Mid-senior Designation : Head of Innovation & Data and Bangalore Hub leader, Merck Business Services at Merck Group
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Insights For Selling To Rakesh

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rakesh is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Rakesh

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Rakesh move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Rakesh take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Rakesh

Personality Compatibility


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