Rob Waters

Commander
DISC Type : D

Senior Professional Services Consultant at ScienceLogic

Norfolk, Virginia, United States

Overview

Rob Waters is a results-oriented Senior Professional Services Consultant at ScienceLogic, recognized as an IT operations expert with exceptional leadership. He specializes in the ScienceLogic SL1 monitoring platform, holding an expert-level certification. His background includes managing NOC operations and AIOps implementation for large-scale environments at Gannett | USA TODAY NETWORK.

Based on his professional history and activities, Rob is a collaborative and supportive colleague. He has a proven ability to build and manage productive offshore partnerships, focusing on effective communication and team building. He actively uses his network to help others, showcasing a commitment to the success of his peers.

A former VP of Infrastructure praised Robs "exceptional leadership" in managing observability platforms and implementing AIOps for operational automation.

Personality Overview

Strong-Willed

Impact-Driven

Decisive

They like to stay in control of the negotiation or defining of the terms.  They are less concerned about the product and more about its potential impact. They prefer to move quickly, and expect the same from others.

Topics They Care About

AIOps & Automation
Praised for implementing AIOps for operational automation at Gannett and used PowerFlow to automate ticketing into ServiceNow.
IT Observability
A certified expert in the ScienceLogic SL1 platform, which he administered in an environment with over 7,000 devices.
Offshore Team Management
As a NOC Manager, he successfully established and managed an offshore partnership, defining KPIs and ensuring quality.

Media Appearances

Rob has no verified media appearances

Work History

4-2024
Senior Professional Services Consultant at ScienceLogic
10-2023 - 4-2024
Customer Solutions Architect at ScienceLogic
9-2021 - 6-2023
Infrastructure Analyst IV at Gannett | USA TODAY NETWORK
10-2019 - 9-2021
NOC Manager at Gannett | USA TODAY NETWORK
8-2012 - 10-2019
Tier 2, Network Operations Center at Gannett | USA TODAY NETWORK

Education

9-1987 - 6-1991
Education details unavailable from Lake Taylor High School

More Information

Social Presence :

Prographics :

Exp : 25 Location : Norfolk, Virginia, United States Job Level : Senior Designation : Senior Professional Services Consultant at ScienceLogic
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Hold your ground without indulging in one-upmanship
  • Refer to testimonials from well-known industry leaders

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don't try too hard to forge relationships with them
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rob

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • If convinced, they can reach decisions quite fast.
  • Can Rob take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Rob

Personality Compatibility


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