Saarah Ahmad in

Saarah Ahmad

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VP, Global Customer Success at Front
📍 Greater Chicago Area, United States

Saarah is a customer success executive with over 15 years of experience building metric-driven teams. Currently the VP of Global Customer Success at Front, she has a background in finance from Case Western Reserve University and has previously increased Gross Retention Rates by 20% by focusing on KPIs and innovative support models.

She is passionate about creating a positive work environment where employees feel valued and appreciated. Her leadership style emphasizes ongoing employee development and establishing a strong, supportive culture, which she sees as critical for productivity and success.

Unique fact: Saarah was part of the six-person deal team that led PowerReviews to a successful sale.

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Experience
14 Years
Current Role
VP, Global Customer Success
Job Level
Senior
Location
Greater Chicago Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Saarah cares about

KPI-Driven Growth
Her core professional philosophy involves using a metric-driven approach and establishing a strong KPI culture to grow and develop Customer Success teams.
M&A Integration
She has direct experience leading the merger of multiple customer success teams and client portfolios following three separate M&A events at a previous company.
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Career

Work history

11-2025
VP, Global Customer Success
Front
3-2024 - 11-2025
VP, Client Success
Reward Gateway
9-2022 - 1-2024
SVP, Global Customer Success & Support
PowerReviews
10-2020 - 9-2022
VP, Customer Success
PowerReviews
3-2020 - 10-2020
Senior Director, Customer Success
PowerReviews
In the press

Media appearances

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Education
Finance
Weatherhead School of Management at Case Western Reserve University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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