Sahil Sharma

Supporter
DISC Type : s

Customer Success Leader at Salesforce

Bengaluru, Karnataka, India

Overview

Sahil Sharma is a Customer Success Leader at Salesforce with over 18 years of experience managing large enterprise accounts and a $30M+ Book of Business. He has a proven track record of driving over 120% NRR for Fortune 500 clients and holds a B. Tech from Kurukshetra University.

Based on recommendations, he is viewed as a leader who values mentorship and team development. Colleagues describe him as a strategic, transparent, and dynamic manager who fosters a contagious sense of energy and helps his team balance work and personal life.

He has been honored with a "Super Boss Award, " highlighting his exceptional leadership and ability to inspire his team members.

Personality Overview

Procedural

Social Proof Driven

Slow To Decisions

They are motivated by the potential impact of their decision on the organization.  They are unlikely to become strong champions as they don't prefer pushing other people. They maintain good relationships with everyone, internally and externally.

Topics They Care About

Scaling Customer Success
His career focuses on leading large customer success teams for enterprise accounts, managing a $30M+ Book of Business, and implementing scalable initiatives.
Driving Revenue Growth
A core part of his role, with proven results of achieving 90% GRR and over 120% NRR through renewals, upgrades, and expansions.
Leadership & Mentorship
He has won a "Super Boss Award" and is frequently described in recommendations as a "great mentor" who inspires and develops his team.

Media Appearances

Sahil has no verified media appearances

Work History

3-2025
Customer Success Leader at Salesforce
6-2024 - 1-2025
Head CS - Americas East & West at Whatfix
2-2023 - 6-2024
Director, Customer Success at Whatfix
5-2019 - 2-2023
Director - Customer Success at Whatfix
2-2018 - 4-2019
Program Manager at Epsilon

Education

2003 - 2007
B.Tech from Kurukshetra University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Customer Success Leader at Salesforce
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Insights For Selling To Sahil

During A Call Or A Meeting

DO's

  • Engage other key stakeholders on their side and leverage if they approve of your product
  • Focus your pitch on the impact that you could help them have on their organization
  • Talk about refund and cancellation policy if the need arises

DONT's

  • Don’t don the salesperson avatar, be the friendly advisor instead
  • Don’t keep pushing them for a straight answer, just make your own conclusions
  • Avoid saying anything that sounds like a risky proposition

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sahil is

  • Low-risk, go-ahead from other stakeholders and successful evaluation as per process matter the most to them.
  • Will you ever get a clear answer from Sahil

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Sahil move?

  • They do not like to rush and can be quite slow in their decision making.

  • Can Sahil take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Sahil

Personality Compatibility


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