Sahil Sharma in

Sahil Sharma

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Customer Success Leader at Salesforce
📍 Bengaluru, Karnataka, India

Sahil Sharma is a Customer Success Leader at Salesforce with over 18 years of experience managing large enterprise accounts and a $30M+ Book of Business. He has a proven track record of driving over 120% NRR for Fortune 500 clients and holds a B. Tech from Kurukshetra University.

Based on recommendations, he is viewed as a leader who values mentorship and team development. Colleagues describe him as a strategic, transparent, and dynamic manager who fosters a contagious sense of energy and helps his team balance work and personal life.

He has been honored with a "Super Boss Award, " highlighting his exceptional leadership and ability to inspire his team members.

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Experience
18 Years
Current Role
Customer Success Leader
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

How Sahil shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sahil cares about

Scaling Customer Success
His career focuses on leading large customer success teams for enterprise accounts, managing a $30M+ Book of Business, and implementing scalable initiatives.
Driving Revenue Growth
A core part of his role, with proven results of achieving 90% GRR and over 120% NRR through renewals, upgrades, and expansions.
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Career

Work history

3-2025
Customer Success Leader
Salesforce
6-2024 - 1-2025
Head CS - Americas East & West
Whatfix
2-2023 - 6-2024
Director, Customer Success
Whatfix
5-2019 - 2-2023
Director - Customer Success
Whatfix
2-2018 - 4-2019
Program Manager
Epsilon
In the press

Media appearances

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Education
2003 - 2007
B.Tech
Kurukshetra University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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