Santhosh Sharma

Enthusiast
DISC Type : i

Service Delivery Lead Manager at Accenture in India

Bengaluru, Karnataka, India

Overview

Santhosh Sharma is a Service Delivery Lead Manager at Accenture, specializing in HR process management for clients in the Insurance, Pharmaceuticals, and Banking sectors. He is accountable for leading teams, ensuring operational excellence, and managing the seamless execution of hire-to-retire processes. He is a certified Six Sigma Black Belt.

There is no publicly available information about his personal life or interests outside of his professional work.

Personality Overview

Optimistic

Consensus Focused

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Service Delivery Excellence
Leads service delivery operations at Accenture, focusing on enhancing operational success and client satisfaction through strategic direction and team leadership.
HR Operations
Manages the entire "hire to retire" process, including case and data management, employee relations, and staffing coordination to ensure compliance and efficiency.
Process Optimization
Holds a Six Sigma Black Belt certification and has a history of driving automation projects to improve productivity and service quality for clients.

Media Appearances

Santhosh has no verified media appearances

Work History

12-2023
Service Delivery Lead Manager at Accenture in India
11-2021 - 12-2023
Service Delivery Ops Associate Manager at Accenture in India
8-2019 - 11-2021
Associate Manager at Novo Nordisk
3-2015 - 8-2019
Assistant Manager at Accenture
1-2007 - 8-2019
Team Lead at Accenture

Education

2001 - 2004
Bachelor's Degree from Govt Ramanarayana Chellaram College Of Commerce & Management (Govt R. C. College)

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Service Delivery Lead Manager at Accenture in India
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Insights For Selling To Santhosh

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Santhosh is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Santhosh

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Santhosh move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Santhosh take some risk or not?

  • They can take some low-probability risks if needed.

You And Santhosh

Personality Compatibility


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