Sarah Oldman

Go-getter
DISC Type : d

Head of Customer Delivery at Severn Trent

Greater Leicester Area, United Kingdom

Overview

Sarah Oldman is Head of Customer Delivery at Severn Trent, focusing on transformation, operational leadership, and customer-centric approaches. She leverages analytical skills and strategic thinking to enhance service excellence.

Her personal interests include supporting young adults through the Park Lodge Project, a charity providing housing and support. She values team collaboration and making a positive impact.

Sarah holds an Executive MBA from De Montfort University and completed Strategy Execution for Executives at Harvard Business School Online.

Personality Overview

Fast-Paced

Decisive

Vision Oriented

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They care equally about the product and its potential impact.

Topics They Care About

Customer Delivery
As Head of Customer Delivery at Severn Trent, Sarah leads strategic initiatives to ensure service excellence and customer-centric approaches.
Operational Leadership
Sarah's roles, including Head of Customer Delivery and previous positions at E. ON, consistently emphasize strong operational leadership and strategic execution.
Transformation & Change
Her career highlights a strong focus on transformation and change management, building functions and driving operational improvements.

Media Appearances

Sarah Oldman - Severn Trent Customer Delivery - The Official Board. Featured in The Official Board

See Now

Work History

11-2023
Head of Customer Delivery at Severn Trent
6-2022 - 11-2023
Head Of Affordability and Vulnerability at E.ON Next
10-2020 - 7-2022
Head of Credit & Debt Operations at e.on next at E.ON Next
4-2020
Treasurer at Park Lodge Project
8-2019 - 10-2020
Head of Transformation at E.ON UK

Education

9-2023 - 10-2023
Strategy Execution for Executives from Harvard Business School Online
2009 - 2012
Executive MBA from De Montfort University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Leicester Area, United Kingdom Job Level : N/A Designation : Head of Customer Delivery at Severn Trent
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Sarah

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • Their decision making speed is somewhere in the middle.
  • Can Sarah take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Sarah

Personality Compatibility


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