Sebastian Dahs in

Sebastian Dahs

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Leiter Prozessoptimierung & KVP, Sales & Service (Vice President) at Deutsche Telekom
📍 Cologne Bonn Region, Germany

Sebastian has over 15 years of experience in the telecommunications sector, specializing in marketing, sales, and digitizing the customer experience. After a decade at congstar, he now leads CRM & Loyalty at Deutsche Telekom. He is a passionate advocate for customer-centricity and has even shared his expertise on NPS as a guest lecturer at WHU.

Outside of his professional life, Sebastian is a dedicated football fan, specifically of FC St. Pauli. Before starting his current role, he took time to recharge on the North Sea, highlighting a value he places on work-life balance and personal renewal between major career milestones.

He returned to a university setting not as a student, but as an expert, teaching the next generation about customer-centricity.

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Experience
13 Years
Current Role
Leiter Prozessoptimierung & KVP, Sales & Service (Vice President)
Job Level
Senior
Location
Cologne Bonn Region, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sebastian cares about

Customer Centricity
Actively promotes customer-focused strategies like the Net Promoter Score (NPS) and has presented his expertise on the topic as a guest university lecturer.
CRM & Loyalty
His career focus is on enhancing customer relationships, reflected in his leadership roles and current position as Head of CRM & Loyalty at Deutsche Telekom.
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Career

Work history

7-2022
Leiter Prozessoptimierung & KVP, Sales & Service (Vice President)
Deutsche Telekom
5-2019 - 7-2022
Head of Product Marketing
congstar
10-2016 - 4-2019
Head of CRM / Customer Analytics
congstar
12-2011 - 9-2016
Senior Manager Strategy & Business Dev
congstar
6-2014 - 9-2014
Corporate Innovation, Accelerator, Incubator [job visit]
hub:raum
In the press

Media appearances

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Education
Diploma
Catholic University of Eichstätt-Ingolstadt
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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