Shakira Morgan

Trailblazer
DISC Type : DI

Onboarding Success Manager at Sequoia

Scottsdale, Arizona, United States

Overview

Shakira is a training and enablement professional specializing in CRM, CX, and SaaS platforms. As an Onboarding Success Manager at Sequoia, she focuses on user education, creating onboarding experiences and training materials to drive product adoption. She holds a Bachelor of Arts from Rowan University.

Outside of her professional life, Shakira is passionate about giving back to the community. She actively participates in volunteer initiatives, such as contributing during National Volunteer Month and supporting youth inspiration programs in honor of Black History Month.

She was instrumental in guiding the non-profit Hope for Haiti through a complete rebranding process after 30 years.

Personality Overview

Assertive

Friendly But Fast

Informal

They do not mind taking risks and can make hard decisions, if necessary.  They respond better to a combination of speed and relationship. They are charming and have the ability to align others behind their decisions.

Topics They Care About

User Enablement
Her career is centered on helping people understand and effectively use technology platforms through training, onboarding, and developing educational resources.
Customer Onboarding
Holds multiple roles focused on creating scalable onboarding experiences that help new users feel confident with SaaS platforms quickly.
CRM & CX Platforms
Identifies as a CRM & CX specialist, with experience training clients on sales acceleration and customer experience platforms.

Media Appearances

Shakira has no verified media appearances

Work History

9-2024
Onboarding Success Manager at Sequoia
11-2022 - 9-2024
Senior Implementation Specialist at Allbound
7-2021 - 11-2022
Implementation Specialist at Allbound
10-2020 - 7-2021
Onboarding Specialist at Chime Technologies Inc
3-2018 - 4-2020
Account Director at BIG YAM, The Parsons Agency

Education

Bachelor of Arts (B.A.) from Rowan University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Scottsdale, Arizona, United States Job Level : Middle Designation : Onboarding Success Manager at Sequoia
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Insights For Selling To Shakira

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established
  • Give them control of the sales process

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shakira is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Shakira

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Shakira move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Shakira take some risk or not?

  • They can take risks if necessary.

You And Shakira

Personality Compatibility


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