Shakira is a training and enablement professional specializing in CRM, CX, and SaaS platforms. As an Onboarding Success Manager at Sequoia, she focuses on user education, creating onboarding experiences and training materials to drive product adoption. She holds a Bachelor of Arts from Rowan University.
Outside of her professional life, Shakira is passionate about giving back to the community. She actively participates in volunteer initiatives, such as contributing during National Volunteer Month and supporting youth inspiration programs in honor of Black History Month.
She was instrumental in guiding the non-profit Hope for Haiti through a complete rebranding process after 30 years.
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