Shannen J.
IT Program Manager at Intercom
📍 Ireland
Shannen J. is an IT Program Manager at Intercom, showcasing a remarkable career progression within the company, from customer support to her current role. A graduate of Technological University Dublin, she is also a certified Apple Product Professional, combining technical knowledge with a deep understanding of customer experience.
Her entire documented career has been at Intercom, demonstrating exceptional loyalty and growth by advancing through five different roles within the same company.
Read the full overview →Current Role
IT Program Manager
Location
Ireland
Personality Overview
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Priorities
Topics Shannen cares about
Internal Career Growth
Has progressed from a Customer Support Representative to IT Program Manager, all within Intercom, showing dedication to her personal and the company's growth.
Customer-Centric IT
Her extensive background in customer support roles likely informs her approach to managing IT programs with a focus on user impact and satisfaction.
Career
Work history
12-2025
IT Program Manager
Intercom
7-2021 - 1-2026
Technical Program Manager
Intercom
10-2019 - 7-2021
Senior Customer Support Specialist
Intercom
4-2019 - 7-2021
Customer Support Specialist tier 2
Intercom
7-2017 - 7-2021
Customer Support Representative
Intercom
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
2010 - 2014
Bachelor of Arts (B.A.)
Technological University Dublin
Social presence
Other Intercom Employees
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