Shannen J. is an IT Program Manager at Intercom, showcasing a remarkable career progression within the company, from customer support to her current role. A graduate of Technological University Dublin, she is also a certified Apple Product Professional, combining technical knowledge with a deep understanding of customer experience.
Her entire documented career has been at Intercom, demonstrating exceptional loyalty and growth by advancing through five different roles within the same company.
Shannen J.
IT Program Manager at Intercom
Ireland
Overview
Topics They Care About
Internal Career Growth
Has progressed from a Customer Support Representative to IT Program Manager, all within Intercom, showing dedication to her personal and the company's growth.
Customer-Centric IT
Her extensive background in customer support roles likely informs her approach to managing IT programs with a focus on user impact and satisfaction.
Company Culture
Publicly expresses excitement for Intercom's future and has demonstrated significant loyalty by building her career there.
Media Appearances
Shannen has no verified media appearances
Work History
12-2025
IT Program Manager at Intercom
7-2021 - 1-2026
Technical Program Manager at Intercom
10-2019 - 7-2021
Senior Customer Support Specialist at Intercom
4-2019 - 7-2021
Customer Support Specialist tier 2 at Intercom
7-2017 - 7-2021
Customer Support Representative at Intercom
5-2015 - 9-2015
Assistant Manager at Compu b
10-2014 - 7-2017
Stock Administrator and Webstore manager at Compu b
7-2014 - 10-2014
Store Supervisor at Compu b
5-2012 - 7-2014
Sales Assistant at Compu b
Education
2010 - 2014
Bachelor of Arts (B.A.) from Technological University Dublin
More Information
Social Presence :
Prographics :
Exp : N/A
Location : Ireland
Job Level : N/A
Designation : IT Program Manager at Intercom
