Shawn Cook in

Shawn Cook

Inquirer · DISC type dc
Client Success Manager at IR
📍 Katy, Texas, United States

Shawn is a results-driven Client Success Manager at IR with over two decades of experience in IT support and customer service. Holding an MBA from The University of Dallas, he specializes in translating complex business requirements into tailored technical solutions. Colleagues and clients describe him as forth-right, honest, and an excellent technician.

He maintains a keen interest in the enterprise technology landscape, actively following developments from major companies like Hewlett Packard Enterprise and Microsoft. He recently attended the HPE Nonstop Technology & Business Conference, demonstrating a commitment to continuous learning and staying current with industry trends.

Shawn is recognized for his deep and impressive knowledge of Avaya TDM and IP switching equipment.

Read the full overview →
Experience
25 Years
Current Role
Client Success Manager
Job Level
Middle
Location
Katy, Texas, United States
Personality Overview

How Shawn shows up

Judgemental
ROI Conscious
Upfront

They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople. They care equally about the product and its potential impact.

Priorities

Topics Shawn cares about

Client Success
His career is centered on managing the entire customer lifecycle, ensuring satisfaction and retention for maintenance and managed services contracts at companies like IR and C1.
IT Service Management
Possesses ITIL® 4 Foundation certification and extensive experience in managing technical escalations, troubleshooting, and overseeing field services delivery for major clients.
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Career

Work history

7-2025
Client Success Manager
IR
6-2016 - 5-2025
Customer Success Manager
C1
5-2015 - 6-2016
Sales Engineer
Avaya
2-2013 - 5-2015
Client Services Manager
Avaya
2-2011 - 2-2013
Territory Services Manager (TSM)
Avaya
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2008
MBA
The University of Dallas
2003 - 2004
BS
DeVry University
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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