Laura Gram

Enigma
DISC Type : dci

Program Executive at C1

Kent, Washington, United States

Overview

Laura Gram is a Customer Success and Service Delivery leader with over a decade of experience in the tech industry, currently serving as a Program Executive at C1. People who have worked with her describe her as detailed-oriented, extremely organized, and proactive. She holds multiple advanced certifications in customer success from Gainsight and a BS from the University of Phoenix.

Her academic background includes studies in Bible & Theology at San Jose Christian College, indicating an interest in theological topics. Professionally, she follows major enterprise technology companies like Microsoft and Siemens, suggesting a keen interest in the broader tech landscape.

She has earned multiple credentials from Gainsight, including the Customer Success Leader and Customer Success Operations certifications.

Personality Overview

Hard To Convince

Fast Follower

Friendly Yet Blunt

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Success
A leader in the field with over a decade of experience and multiple professional certifications, focused on building teams, improving retention, and enhancing customer satisfaction.
Service Delivery
Her background includes roles as a Service Delivery Manager and Global Program Manager, highlighting her expertise in operational execution and managing client services.
Leadership Development
Passionate about helping individual contributors grow into confident leaders, a core part of her philosophy on building strong and effective teams.

Media Appearances

Laura has no verified media appearances

Work History

8-2025
Program Executive at C1
2-2022 - 9-2025
Director, Customer Success at C1
6-2020 - 1-2022
Senior Customer Success Manager at C1
3-2015 - 7-2017
Global Program Manager at Atos IT Solutions and Services A/S
3-2008 - 5-2009
Business Analyst at Siemens IT Solutions

Education

2003 - 2006
BS from University of Phoenix
1997 - 2000
Bible & Theology from San Jose Christian College

More Information

Social Presence :

Prographics :

Exp : 10 Location : Kent, Washington, United States Job Level : Junior Designation : Program Executive at C1
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Laura

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Laura take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Laura

Personality Compatibility


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