Shivaprasad Topula, PMP®

Captain
DISC Type : DS

Manager - Client Success at ValueMomentum

Hyderabad, Telangana, India

Overview

Shivaprasad is a Client Success Manager at ValueMomentum, specializing in turning customer success into a growth engine for SaaS and MarTech companies, particularly in the healthcare sector. With a Post Graduate Diploma from Vignana Jyothi Institute of Management and a PMP certification, he excels at scaling B2B accounts and driving digital transformation. Colleagues describe him as diligent, with strong project management skills.

Outside of his primary role, Shivaprasad is deeply interested in the practical application of product design and management to solve customer pain points. He took a career break to care for a family member during a medical emergency, also using that time for independent projects in medical tourism and diagnostics, reflecting his commitment to both family and professional development.

Unique fact: His teams solution was recognized as the best among more than 50 competing teams in a cohort-based challenge.

Personality Overview

Consummate Professional

Dynamic But Sincere

Output-Driven

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Success
Passionate about turning customer success into a growth engine. Follows and shares content related to the customer success journey and best practices to help others learn.
Digital Health Transformation
Has extensive experience leading digital projects for major hospital enterprise accounts at Apollo 24|7, THB, and ValueMomentum's WhiteCoats platform.
Product-Led CX
Believes a strong product mindset is key to mapping the right solutions to customer needs and recently earned a badge in Product Design.

Media Appearances

Shivaprasad has no verified media appearances

Work History

12-2024
Manager - Client Success at ValueMomentum
4-2024 - 11-2024
Career Break
9-2023 - 3-2024
Senior Consultant at THB
4-2022 - 7-2023
Manager - Client Sucess & Digital Projects at Apollo 24|7
9-2021 - 3-2022
Manager- Merchant Accounts & Business Operations ( State Head) at Trell

Education

2017 - 2019
Post Graduate Diploma from Vignana Jyothi Institute of Management
4-2025 - 8-2025
CAPM Course from Institute of Product Leadership

More Information

Social Presence :

Prographics :

Exp : 3 Location : Hyderabad, Telangana, India Job Level : Middle Designation : Manager - Client Success at ValueMomentum
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Insights For Selling To Shivaprasad

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shivaprasad is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Shivaprasad

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Shivaprasad move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Shivaprasad take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Shivaprasad

Personality Compatibility


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