Stephanie Cawley in

Stephanie Cawley

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Director of Customer Operations at Severn Trent
📍 Greater Northampton Area, United Kingdom

Stephanie Cawley is the Director of Customer Operations at Severn Trent, where she leverages 20 years of experience in service improvement and large-scale operational management. Educated at Saïd Business School, University of Oxford, she is responsible for water and wastewater teams serving 8. 5 million customers. People describe her as an engaging, caring, and empathetic leader.

Stephanie has a strong passion for people management and excels at leading geographically dispersed teams. She is known for her willingness to listen, understand, and act to make a difference. Her focus is on motivating people to deliver excellent results while ensuring they enjoy their work.

She is a key voice in public communications, advocating for environmental protection by discouraging the flushing of plastic-containing wet wipes to prevent sewer blockages.

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Experience
24 Years
Current Role
Director of Customer Operations
Job Level
Mid-senior
Location
Greater Northampton Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Stephanie cares about

Customer Operations
As Director of Customer Operations, she is responsible for the teams that produce and distribute 1. 9 billion litres of water daily to 8. 5 million customers.
People Management
States that her passion is people management and has extensive experience managing large, geographically dispersed teams at Severn Trent and Openreach.
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Career

Work history

5-2023
Director of Customer Operations
Severn Trent
5-2021 - 4-2023
Head of Water Treatment
Severn Trent
5-2018 - 6-2021
Head of Water Netwoks
Severn Trent
5-2014 - 4-2018
General Manager, Service Delivery
Openreach
4-2013 - 5-2014
General Manager, Service Management Centres
Openreach
In the press

Media appearances

Severn Trent Announces New Director of Customer Operations. Featured in Severn Trent
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Steph Cawley, Severn Trent PLC: Profile and Biography. Featured in Bloomberg
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Education
2010 - 2012
Masters
Saïd Business School, University of Oxford
1998 - 2001
BA
University of Reading
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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