Susan Clarke

Enthusiast
DISC Type : i

Interim Associate General Manager, Gynaecology at Lewisham and Greenwich NHS Trust

Bexley, England, United Kingdom

Overview

Susan Clarke is an experienced healthcare manager at Lewisham and Greenwich NHS Trust, specializing in gynaecology and womens health services. Her career has progressed through various operational and patient access management roles, focusing on improving patient pathways, managing waiting lists, and coordinating administrative services within the NHS. She attended St Theresas RC Girls School.

Outside of her direct professional responsibilities, Susan shows an interest in broader health-related causes. She follows the work of Cancer Research UK, indicating a personal alignment with advancing medical research and supporting charitable health organizations.

Susan has dedicated her career to enhancing operational efficiency and patient care specifically within NHS womens health services.

Personality Overview

Amiable & Agreeable

Optimistic

Story Driven

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Patient Pathway Management
Her roles have consistently involved the proactive management of patient pathways, particularly for cancer and 18-week targets.
Women's Health Services
Has extensive experience managing services within Gynaecology and the broader Women's & Sexual Health Division at Lewisham and Greenwich NHS Trust.
Healthcare Operations
Manages patient waiting lists, surgical activity, and administrative services, focusing on demand monitoring and meeting key performance objectives.

Media Appearances

Susan has no verified media appearances

Work History

7-2024
Interim Associate General Manager, Gynaecology at Lewisham and Greenwich NHS Trust
9-2019
Service Manager at Lewisham and Greenwich NHS Trust
9-2015
Patient Access Manager at Lewisham and Greenwich NHS Trust
9-2011 - 10-2013
Operational Manager at South London Healthcare NHS Trust
6-2006 - 9-2011
Directorate Administration Manager at Queen Elizabeth Hospital / South London Healthcare NHS Trust

Education

1979 - 1984
Education details unavailable from St Theresa's RC Girls School

More Information

Social Presence :

Prographics :

Exp : 33 Location : Bexley, England, United Kingdom Job Level : Senior Designation : Interim Associate General Manager, Gynaecology at Lewisham and Greenwich NHS Trust
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Susan

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Susan take some risk or not?

  • They can take some low-probability risks if needed.

You And Susan

Personality Compatibility


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