Suzanne Bharati Hendery, MA, APR, CPXP

Commander
DISC Type : D

Chief Marketing, Communications & Customer Experience Officer at Renown Health

Greater Reno Area, United States

Overview

Suzanne Hendery is the Chief Marketing, Communications, and Customer Officer at Renown Health, with over 25 years of executive experience in healthcare. A nationally recognized leader, she specializes in customer-centered digital transformation and branding. She holds a Masters degree in Marketing Communications, is an Accredited Public Relations professional, and serves as a guest lecturer at Harvard University.

Suzanne is passionate about developing talent and fostering collaboration within her teams. She publicly celebrates her colleagues achievements and emphasizes the importance of teamwork in navigating challenges. Her advice to fellow marketers is to work hard, always speak positively of others, and help their leaders succeed.

She co-chairs and founded the Diversity, Inclusion, Equity and Belonging Committee for the Society for Healthcare Strategy & Market Development (SHSMD).

Personality Overview

Risk-Taker

Candid & Clear

Impact-Driven

They are very proud of what they do.  They respond better to strong and respectful interactions. More than the product, they care about the effectiveness of the product.

Topics They Care About

Healthcare CX
As Chief Customer Officer, she leads patient experience and digital transformation to enhance customer convenience and drive organizational growth.
Crisis Communications
Led her team as a public information officer during the COVID-19 pandemic, focusing on clear communication for employees, families, and the community.
Mentoring Talent
Publicly praises her team's professional achievements and advises marketers to support and uplift their colleagues to foster a positive, successful environment.

Media Appearances

Renown Health Brand Builds on Generational Legacy of Grit and Tenacity. Featured in Strategic Health Care Marketing

See Now

Work History

7-2020
Chief Marketing, Communications & Customer Experience Officer at Renown Health
1-2017 - 7-2020
Chief Marketing & Communications Officer, VP Marketing & Communications at Renown Health
10-2019 - 6-2020
Interim Chief Development Officer; Renown Health Foundation at Renown Health
5-2014 - 12-2016
Vice President, Marketing & Public Affairs at Baystate Health
5-2005 - 5-2014
Vice President, Marketing & Communications at Baystate Health

Education

3-2010 - 4-2025
Guest Faculty Member from Harvard University
Master of Arts - MA from University of Connecticut

More Information

Social Presence :

Prographics :

Exp : 35 Location : Greater Reno Area, United States Job Level : Leadership Designation : Chief Marketing, Communications & Customer Experience Officer at Renown Health
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Insights For Selling To Suzanne Bharati

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Objectively showcase the impact that your product creates
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suzanne Bharati is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Suzanne Bharati

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Suzanne Bharati move?

  • They can take decisions very fast if you manage to convince them.
  • Can Suzanne Bharati take some risk or not?

  • The risks don’t matter much to them.

You And Suzanne Bharati

Personality Compatibility


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