Tatiana Pereira Santos

Inquirer
DISC Type : cd

Analista de Sucesso ao Cliente Jr at Jeitto

São Paulo, São Paulo, Brazil

Overview

Tatiana Pereira Santos is a customer experience professional with over 12 years of expertise in the banking sector. Specializing in ombudsman and support roles at companies like Santander and Jeitto, she is skilled in conflict resolution on platforms such as Reclame Aqui and Procon. She holds a Bachelors in Administration.

Tatiana shows a strong interest in professional growth, recently participating in events focused on building a successful career in the financial sector. Her professional profile also indicates a distinct interest in e-commerce, specifically related to sporting goods, suggesting a personal passion or entrepreneurial venture.

Unique fact: Her professional headline uniquely includes a mention of "Ecommerce Artigos Esportivos" (Sporting Goods E-commerce).

Personality Overview

Upfront

ROI Conscious

Demanding

They care equally about the product and its potential impact.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Advocacy
Her career as an Ombudsman (Ouvidora) at Santander involved mediating conflicts on behalf of customers using platforms like Procon and Reclame Aqui.
Banking Operations
Has extensive experience supporting banking products, credit cards, and payment accounts from her time at Santander, TIVIT, and Jeitto.
Sporting Goods
Mentions an interest in "Ecommerce Artigos Esportivos" (Sporting Goods E-commerce) in her professional headline, indicating a personal interest or side business. [Predicted]

Media Appearances

Tatiana has no verified media appearances

Work History

9-2024
Analista de Sucesso ao Cliente Jr at Jeitto
12-2011 - 8-2023
Analista de Ouvidoria at Santander Brasil
12-2011 - 8-2023
Ouvidora at Santander Brasil
1-2009 - 12-2011
Supervisor de operações at TIVIT
1-2007 - 1-2012
Agente de Suporte Jr at TIVIT

Education

8-2008 - 8-2012
Bacharelado em Administração from Universidade Anhanguera São Paulo
Bacharelado em Administração from Anhanguera Educacional

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Sucesso ao Cliente Jr at Jeitto
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Insights For Selling To Tatiana

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tatiana is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Tatiana

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tatiana move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Tatiana take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Tatiana

Personality Compatibility


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