Tatiana Pereira Santos in

Tatiana Pereira Santos

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Analista de Sucesso ao Cliente Jr at Jeitto
📍 São Paulo, São Paulo, Brazil

Tatiana Pereira Santos is a customer experience professional with over 12 years of expertise in the banking sector. Specializing in ombudsman and support roles at companies like Santander and Jeitto, she is skilled in conflict resolution on platforms such as Reclame Aqui and Procon. She holds a Bachelors in Administration.

Tatiana shows a strong interest in professional growth, recently participating in events focused on building a successful career in the financial sector. Her professional profile also indicates a distinct interest in e-commerce, specifically related to sporting goods, suggesting a personal passion or entrepreneurial venture.

Unique fact: Her professional headline uniquely includes a mention of "Ecommerce Artigos Esportivos" (Sporting Goods E-commerce).

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Current Role
Analista de Sucesso ao Cliente Jr
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tatiana cares about

Customer Advocacy
Her career as an Ombudsman (Ouvidora) at Santander involved mediating conflicts on behalf of customers using platforms like Procon and Reclame Aqui.
Banking Operations
Has extensive experience supporting banking products, credit cards, and payment accounts from her time at Santander, TIVIT, and Jeitto.
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Career

Work history

9-2024
Analista de Sucesso ao Cliente Jr
Jeitto
12-2011 - 8-2023
Analista de Ouvidoria
Santander Brasil
12-2011 - 8-2023
Ouvidora
Santander Brasil
1-2009 - 12-2011
Supervisor de operações
TIVIT
1-2007 - 1-2012
Agente de Suporte Jr
TIVIT
In the press

Media appearances

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Education
8-2008 - 8-2012
Bacharelado em Administração
Universidade Anhanguera São Paulo
Bacharelado em Administração
Anhanguera Educacional
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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