Tim Gilhooly

Initiator
DISC Type : Di

Senior Customer Success Manager at Unanet

Winter Garden, Florida, United States

Overview

Tim is a Senior Customer Success Manager with over 10 years of experience driving growth and retention in SaaS. He has managed portfolios up to $2. 3M ARR, consistently delivering over 110% Net Revenue Retention. Colleagues describe him as focused, dedicated, and results-driven.


Before moving into SaaS, Tim spent over a decade at The Walt Disney Company, where he won multiple awards for overachieving revenue goals.

Personality Overview

Confident

Risk-Accepting

Friendly Challenger

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Client-First Service
Credits his decade at Disney, the "gold standard for customer experience, " for hardwiring his proactive, detail-obsessed, and empathetic approach to building trust and creating memorable client outcomes.
SaaS Revenue Growth
Focuses on the full post-sale customer lifecycle, including adoption, renewals, and growth strategy. He has consistently exceeded 110% Net Revenue Retention targets.
Inventory Management
Holds a certification in Inventory Management Foundations and has managed a portfolio of 200+ accounts across manufacturing, warehousing, and distribution.

Media Appearances

Tim has no verified media appearances

Work History

6-2024 - 12-2025
Senior Customer Success Manager at Unanet
1-2024 - 6-2024
Senior Client Success Manager at RedTeam
1-2021 - 1-2024
Client Success Manager II at RedTeam
12-2012 - 12-2020
Senior Event Manager at The Walt Disney Company

Education

Bachelor of Science from Montclair State University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Winter Garden, Florida, United States Job Level : N/A Designation : Senior Customer Success Manager at Unanet
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Refer to testimonials from well known people to highlight the value of your product
  • Clearly address the competitive aspects

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Tim

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Tim take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Tim

Personality Compatibility


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